how to take off the charger with my acer laptop still on

ismail mahfouf 60 Reputation points
2026-01-20T16:35:20.2333333+00:00

why cant i take off my charger from my acer laptop without it closing down, this has always happened since i first got this laptop

Windows for home | Other | Devices and drivers
Answer accepted by question author
EmilyS726 279.8K Reputation points Independent Advisor
2026-01-20T21:54:49.4533333+00:00

Hello,

If you turn the computer off will it continue to charge? If it still won't charge even when the computer is off, this is not a Windows issue, but a hardware issue.

You can use this instruction: https://support.microsoft.com/windows/caring-for-your-battery-in-windows-2db3e37f-5e7d-488e-9086-ed15320519e4

Find the heading "Get a detailed battery report in Windows 11" . Follow the instruction and create a battery report. Share via OneDrive link with me.

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Answer accepted by question author
Lucus-V 14,430 Reputation points Microsoft External Staff Moderator
2026-01-20T21:05:56.7733333+00:00

Hi ismail mahfouf,
Welcome to Microsoft Q&A forum. I'm happy to help.

Based on the symptoms you described — your Acer laptop powering off immediately when you unplug the charger, and battery level always stays down at zero — this typically indicates that the device is unable to run on battery power at all. Since you mentioned this has happened since the first day you got the laptop, it strongly suggests a battery‑related hardware issue, such as:

  • Your laptop does not have battery.
  • A defective or non‑functioning battery from the factory.
  • A battery that is not being detected by the laptop.
  • A loose or improperly seated internal battery connector.

If your laptop is under warranty, please send it to RMA / or contact Acer for further assistance / or send it to a repair shop.

I hope that above information is helpful to you.

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  1. AI answer

    2026-01-20T16:35:30.1466667+00:00

    If your Acer laptop shuts down immediately when you disconnect the charger, it could be due to a few reasons:

    1. Battery Health: The battery may not be holding a charge properly. If the battery is old or defective, it might not provide enough power to keep the laptop running when unplugged.
    2. Power Settings: Check your power settings in Windows. If your laptop is set to shut down when the battery reaches a certain level, it may do so immediately upon disconnecting the charger.
    3. Battery Presence: Ensure that the battery is properly installed and recognized by the system. If the battery is removable, try reseating it.
    4. Firmware/Driver Issues: Outdated drivers or firmware can sometimes cause issues with power management. Make sure your system is updated to the latest version.
    5. Hardware Fault: There could be a hardware issue with the laptop that affects power management.

    If the problem persists, consider contacting Acer support for further assistance or to check if the battery needs replacement.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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