Code Signing Certificate stated in progress longer than 7 days.

Question

Code Signing Certificate stated in progress longer than 7 days.

Marquel Underwood 25

Our Company Identity validation has been in status of "in progress" for longer than 7 days.

Rakesh Mishra 11,440 Reputation points Microsoft External Staff Moderator

2026-01-19T22:10:46.2833333+00:00
Hey Marquel! I understand that your Company's identity validation has been in progress for over 7 days. This can be frustrating, but there are a few things to consider to help resolve this issue.

Here’s what you might need to check:

Email Verification: Make sure that the primary email address used for the validation is not a distribution list, as this can cause the process to fail immediately. If the validation email didn’t reach the intended inbox, this could delay the process.

Follow-Up Questions:

To assist you better, could you please provide in Private messages:

The primary email address used for the identity validation (without revealing any personal information).

Any error messages you’ve received during this process, if any.

Whether there were any changes made to your company’s domain or email settings recently.

I hope this helps move things along, and I look forward to your response!
Marquel Underwood 25 Reputation points

2026-01-19T22:26:23.6466667+00:00

Thanks. It's not assigned to a collection email account. no changes have been made
Marquel Underwood 25 Reputation points

2026-01-23T16:30:17.55+00:00

There is a floating " Accept answer", but it's not clickable.

Answer accepted by question author

0 additional answers

Your answer

Rakesh Mishra 11,440 Reputation points Microsoft External Staff Moderator

2026-01-19T22:10:46.2833333+00:00

Hey Marquel! I understand that your Company's identity validation has been in progress for over 7 days. This can be frustrating, but there are a few things to consider to help resolve this issue.

Here’s what you might need to check:

Email Verification: Make sure that the primary email address used for the validation is not a distribution list, as this can cause the process to fail immediately. If the validation email didn’t reach the intended inbox, this could delay the process.

Follow-Up Questions:

To assist you better, could you please provide in Private messages:

The primary email address used for the identity validation (without revealing any personal information).

Any error messages you’ve received during this process, if any.

Whether there were any changes made to your company’s domain or email settings recently.

I hope this helps move things along, and I look forward to your response!
Marquel Underwood 25 Reputation points

2026-01-19T22:26:23.6466667+00:00

Thanks. It's not assigned to a collection email account. no changes have been made
Marquel Underwood 25 Reputation points

2026-01-23T16:30:17.55+00:00

There is a floating " Accept answer", but it's not clickable.

Answer 1

VEMULA SRISAI 14,080 Microsoft External Staff Moderator

Hello Marquel Underwood

Our validation team has been able to verify your request after receiving the details. I’m glad to know it’s now Verified.

If you have any other questions or are still running into more issues, please let me know.

Thank you again for your time and patience throughout this issue.

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.

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