How do I close my word doucment when the pop up saying "closing" wont disappear? It has been like this for hours and still wont let me exit.

Hi Reis Rosmaninho L, Luana

Thank you for reaching out to Microsoft Q&A Forum and sharing your experience.

In this situation, you can follow the steps below to force‑quit the Word application. However, before doing so, please try to preserve a copy of your work.

If AutoSave was turned on (the toggle in Word’s title bar), open OneDrive on the web, locate the file, and check Version history, as your latest edits may already be saved there.

You can also copy any AutoRecovery file to your Desktop:

• In Finder, press Shift + Command + G, then paste the following path:

    ~/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery
  

• Look for files named like “AutoRecovery save of”. Copy them to your Desktop and try opening them in Word.
• If you do not see the folder, please refer to Recover files in Office for Mac - Microsoft Support for alternative locations and additional recovery tips.

Force‑quit instructions:

• Press Command + Option + Esc, select Microsoft Word, then choose Force Quit.
• If it refuses to quit, open Activity Monitor (Spotlight > type “Activity Monitor”), select Microsoft Word, select X, and then choose Force Quit.
• If the Mac still will not restart because Word is marked as “busy”, press and hold the power (Touch ID) button for approximately 10 seconds to force a shutdown.

Additionally, to better understand the issue, could you please provide the following details:

• Is your Office content synced with OneDrive?
• Are any add‑ins or citation tools active in this file, and does Word close normally when working with a brand‑new blank document?
• Which versions of Word and macOS are you currently running, and does pausing OneDrive sync change the behavior?

Please know that while our initial response might not resolve the issue right away, your input is incredibly valuable. With a bit more detail, we’ll work together to find the best solution for you. 

I am looking forward to seeing your response soon.

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