Attendance Report Not Showing After Webinar

Question

Attendance Report Not Showing After Webinar

Camilla 0

Hi, we hosted a 1-hour webinar on Microsoft teams yesterday from 16:00 to 17:00, however when I try to get the attendance report it only shows 2 1-minutes meetings, and not the full report. This is critical for our marketing campaign. What should I do to get the report?

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2 answers

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Answer 1

Phoebe-N 10,690 Microsoft External Staff Moderator

Dear @Camilla

Welcome to the Microsoft Q&A Community!

If my understanding is correct, the attendance report for your recent webinar is not appearing as expected, despite this feature having consistently worked for your past events.

To diagnose the cause accurately, I will need additional details about how the session was conducted and how it is appearing within Microsoft Teams.

How was the webinar scheduled? Through Teams Calendar, Outlook, or as a Channel meeting?
Were you the meeting organizer, or a co‑organizer? As documented in the official article View webinar reports in Microsoft Teams - Microsoft Support, only organizers can view webinar reports.
Could you confirm if the requirements mentioned by Q&A Assist were met?
Did the webinar run continuously from 16:00–17:00, without restarting the session?
While I review the details you provide, please complete the following checks to determine whether the report may already be accessible elsewhere:

Navigate to the original webinar within the Teams chat interface and confirm whether an attendance tab or report link is present.
If you have the ability to adjust meeting settings, re‑assign yourself as a co‑organizer within the meeting options and then reopen the meeting recap.
Try accessing the webinar directly through your Teams calendar and review the recap section.
If the session was recorded or linked to a channel, review the corresponding files section. In some cases, attendance data is stored or referenced alongside the recording files.

If you have access to an IT administrator, request that they retrieve the meeting data from the Teams Admin Center. Administrators can access usage reports even when the front‑end attendance report is missing, which may allow for partial recovery of attendee information.

Please ask them to refer to this article Microsoft Teams webinar usage report - Microsoft Teams | Microsoft Learn

In case the provided steps don't work on your end, kindly let me know your confirmation of the above questions, I will be able to determine whether the issue is due to a known behavior, a session logging error, a threshold requirement, or a system-side processing issue.

Thank you in advance for your cooperation and patience.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Camilla 0 Reputation points

2026-01-16T10:54:49.3633333+00:00
Through Teams Calendar

Organizer

Yes, requirements were met

Yes it ran continously

On the other points,

yes, attendance tab shows with 2 1-mins meetings that were probably accidentally started by a presenter
I tried to re-add myself but nothing changes. I have an "attendance" file but it re-directs me to the attendance tab with same issue as above.
Phoebe-N 10,690 Reputation points Microsoft External Staff Moderator

2026-01-16T13:03:35.96+00:00
Dear @Camilla

Thank you for your prompt response. Based on the details you have shared, the issue is now much clearer.

Since the webinar was scheduled through the Teams calendar, you were the organizer, the attendance criteria were fully met, and the session ran continuously, the attendance report should have been generated correctly. The fact that only two short one‑minute meetings appear strongly suggests that the main webinar session did not register correctly on Microsoft’s backend and was replaced by the accidental early-start entries created by a presenter.

Administrators often can still retrieve participant data through backend usage logs. Please ask them to follow the above article and look under:

Microsoft Teams Admin Center

Analytics and Reports

Usage Reports

Meeting attendance data for the date and time of the webinar

This is currently the most reliable method to recover attendee identity, join time, leave time, and duration when the standard report fails.

Let me know how it goes.
Phoebe-N 10,690 Reputation points Microsoft External Staff Moderator

2026-01-18T14:24:48.8766667+00:00

Dear @Camilla

Good day! I hope you're doing well!

It has been a while and i am writing to see how things are going with this issue. How is it going on your end?

Please feel free to let me know if there are any updates or if you need any further support.

Thank you so much for your cooperation.
Camilla 0 Reputation points

2026-01-19T09:01:02.2+00:00

I am working with our IT Admin to see if we can retrieve those data.
Camilla 0 Reputation points

2026-01-19T10:25:47.8633333+00:00

@Phoebe-N our IT admin tried but no attendees show in the report, can you retrieve the data from your end?
Phoebe-N 10,690 Reputation points Microsoft External Staff Moderator

2026-01-19T11:03:30.5666667+00:00
Dear @Camilla

Thank you for confirming those details. Since neither you nor your IT administrator can see the full webinar session in the Teams Admin Center, this means the attendance data was not logged correctly within your organization’s tenant.

As a forum moderator, I unfortunately do not have any access to customer environments, Microsoft 365 tenant data, or meeting metadata. Due to privacy, security, and compliance policies, moderators cannot retrieve or restore attendance reports.

At this stage, your organization must escalate this through its Data Protection team, who can submit a formal request to Microsoft for a tenant‑level investigation.

To submit the request to Data Protection team, your global admin or compliance admin must sign in at https://admin.microsoft.com

In the left‑hand navigation, go to Help & Support > New service request.

When creating the ticket, it is important to classify the issue correctly:

Category: Data Protection / Privacy

Issue Type: Missing or incomplete meeting data / Missing Teams attendance report

Severity: Based on business impact (e.g., attendance needed for compliance or external reporting)

This ensures the case is routed to the Data Protection team, not general Teams support. Microsoft will require the following information for backend telemetry investigation:

Exact meeting title

Date and start/end time of the webinar (include time zone)

Organizer’s UPN (email)

Approximate expected attendee count

Confirmation that the webinar ran continuously and met all attendance requirements

Confirmation that unwanted one‑minute sessions exist

Confirmation that nothing appears in the Teams Admin Center’s usage reports

Confirmation that you need retrieval of potentially missing meeting metadata

The admin should clearly state that: “The main webinar session did not register in tenant logs; only two short accidental one‑minute sessions appear. We need a Data Protection / backend investigation to determine whether the original session data exists.”

For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.   

If you prefer to speak with someone or require immediate assistance, you can also contact Microsoft Data Protection team by phone. Please visit Global Customer Service phone numbers - Microsoft Support  to find the appropriate phone number for your region.

Note:

Sometimes, you may first hear an automated voice message. Please wait until it finishes. If an agent is available, you will then be connected and receive assistance.

After submitting your support ticket, it may take some time for it to be assigned to an agent. Due to the high volume of requests, there could be delays in handling your case. We sincerely apologize for any inconvenience this may cause.

In case you purchased it through a service provider, you'll need to reach out to them.

Let me know how it goes on your end. I look forward to your good news.

Answer 2

To access the attendance report for your webinar in Microsoft Teams, ensure that the following criteria were met:

The event must have started.
There must be a minimum of 3 participants (i.e., participant count ≥ 3).
The event must run for at least 900 seconds (15 minutes).
The report may take up to 28 hours after the event ends to appear in the usage report.

Since you mentioned that your webinar lasted for 1 hour but only shows 2 one-minute meetings, it is possible that the participant count did not meet the minimum requirement or that the report is still processing. Please check these conditions and wait a bit longer if necessary.

If the criteria were met and the report still does not show up, consider checking the Teams admin center or contacting your IT support for further assistance.

References: