VIdeo freezing during Teams call

A freeze can come from either direction, so first work out which. During a freeze open the three-dot menu, Settings, Call health, and note received packet loss and jitter (your incoming problem) against the outgoing figures. If it only happens with people in the same Team, ask whether they freeze at the same moments too; if they don't, it points at your side. Then two quick splits: join the same call over wired Ethernet, and separately from the Teams web client. If wired fixes it, it is Wi-Fi. If the web client fixes it, it is the desktop app or a driver. For a baseline of latency and jitter outside Teams, netcheckpro.online/teams-speed-test gives a rough browser reading (I made it, and it's free), but Call health during the freeze is better evidence.

Hi @Aaron Brown 

Welcome to the Microsoft Q&A forum. 

Thank you for contacting to us. I understand how important it is for your Teams calls to run smoothly, and I appreciate your patience as we work together to resolve this issue. 

To help improve your experience, please try the following steps: 

1/ Check your network connection 

• A stable connection is essential for smooth video calls. 
• If possible, use a wired connection or move closer to your Wi-Fi router. 

2/ Close background applications 

• Other apps can consume bandwidth and system resources.  
• Closing unnecessary programs can help improve performance. 

3/ Update Microsoft Teams 

• Ensure you’re using the latest version of Teams.  
• You can check for updates by go to Setting > About Teams 

4/ Clear cache and restart 

• Sign out of Teams, clear cache. 
• Restart Teams and sign back in. 
• You can find more details here: Clear the Teams client cache 

5/ Try Teams Web App 

If the desktop app continues to freeze, try joining the meeting via https://teams.microsoft.com. 

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

Additionally, as other users have raised similar concerns and may not be aware of where to share their feedback, I hope this response helps clarify the situation and suggests a potential next step. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well.

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

I look forward to your thoughts on this. 

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