microsoft account not seeing my devices i loged in

nguyễn thành vinh 20 Reputation points
2026-01-12T15:37:20.0266667+00:00

please help,my microsoft account is not seeing the full devices.please help

Moved from: Microsoft Security | Microsoft Identity Manager

Windows for home | Other | Security and privacy
0 comments
Answer accepted by question author
John Jefferson Doyon 90,940 Reputation points Independent Advisor
2026-01-12T17:04:51.2666667+00:00

Hi, I'm John! I will help you with this.

On the Windows PC that is missing, could you please go to Settings > Accounts > Your info and tell me what it shows at the top? Does it show a Microsoft email address, or does it say something like Local account?

Also, when you check https://account.microsoft.com/devices please make sure you are signed in with the same email address that you used on the PC. Even a different alias or secondary email can make it look like the device is not there.

Click "Add comment" to let me know.

Regards,

John J.D.

Was this answer helpful?

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. nguyễn thành vinh 20 Reputation points
    2026-01-14T14:17:25.2433333+00:00

    i loged in a new windows then i see all old windows (ghost) are here but in microsoft account it dont show full of them,it just show 2 of them

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-01-12T15:37:27.9066667+00:00

    If your Microsoft account is not seeing all the devices you have logged in, there are a few steps you can take to troubleshoot the issue:

    1. Check Device Registration: Ensure that the devices are properly registered with your Microsoft account. You can do this by signing in to the Microsoft account page and checking the list of devices associated with your account.
    2. Join Microsoft Entra ID: Make sure that your devices are joined to Microsoft Entra ID. You can verify this by signing in to the Microsoft Azure portal and navigating to Microsoft Entra ID > Devices. The type of join for your Windows client device will be listed there.
    3. Sign In with Correct Account: Ensure that you are signed in with the correct Microsoft account on your devices. Sometimes, users may accidentally log in with a different account.
    4. Remove Unused Devices: If you have reached the limit of devices associated with your account, you may need to remove some unused devices. You can do this by going to https://myaccount.microsoft.com/device-list and signing in with your Microsoft account.
    5. Check for Updates: Ensure that your devices are updated to the latest version of Windows, as updates can sometimes resolve connectivity issues.

    If the problem persists, consider reaching out to Microsoft support for further assistance.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.