how to install Office LTSC pro plus 2024 to surface?

Hi @Sophie N

Will this process work for the installion on the Surface 11 Pro (ARM64), Win 11 Home Edition?

As I have a similarerror, when attempting to install the Office 2024 local version, and having researched on numerous sites and forums, I kept getting the same, not compatibleresponse.

Thanks for any assistance you may be able to provide.

Regards

Antony

Dear @Kitty,

Thank you for posting your question in the Microsoft Q&A forum. I am sorry to hear you are encountering an error during your Office LTSC 2024 installation. 

The error "couldn't be installed" usually indicates a conflict with existing Office versions or an incorrect installation method. Since Office LTSC 2024 uses Click-to-Run technology, it must be installed using the Office Deployment Tool (ODT) along with a custom .xml configuration file. 

Step 1: Prepare your system 

• Uninstall existing Office: Use the Microsoft Support and Recovery Assistant Enterprise version - Microsoft 365 | Microsoft Learn to completely remove any previous Office traces (365, 2021, etc.) which often cause this error. 
• Check Architecture: On a Surface, we strongly recommend the 64-bit version. 

Step 2: Download the Office Deployment Tool (ODT) 

1. Download the ODT from the Download Office Deployment Tool from Official Microsoft Download Center 
2. Run the .exe and extract the files to a folder on your desktop (e.g., C:\Office2024). You will see a setup.exe file and some sample XMLs. 

Step 3: Create your Configuration XML File 

To resolve the "couldn't be installed" error, you must create a file named configuration.xml in that same folder. 

1. Open Notepad. 
2. Paste the following code (standard for ProPlus 2024): 

<Configuration> 
  <Add OfficeClientEdition="64" Channel="PerpetualVL2024"> 
    <Product ID="ProPlus2024Volume"> 
      <Language ID="en-us" /> 
    </Product> 
  </Add> 
  <Display Level="Full" AcceptEULA="TRUE" /> 
</Configuration> 

1. Save the file as configuration.xml (ensure it doesn't end in .xml.txt). 

 Step 4: Run the Installation via Command Prompt 

1. Type cmd in your Start menu, right-click Command Prompt, and select Run as Administrator. 
2. Navigate to your folder: cd C:\Office2024 
3. Run the installation command: setup.exe /configure configuration.xml 

For more detailed customization (excluding specific apps like Teams or choosing different languages), please refer to the official Microsoft Learn guide: Deploy Office LTSC 2024 - Office | Microsoft Learn 

Install Office 2024 LTSC using ODT This video provides a visual walkthrough of the ODT process and how to fix common "couldn't be installed" errors. 

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link. 

Please note that as a forum moderator, I don’t have access to backend tools or internal systems to investigate further, and certain settings or configurations are managed exclusively by your organization’s administrators, so I’m unable to check or make changes on that side. That said, I truly hope these suggestions help you move forward.  

Please let me know if you have any further questions or if the problem persists after trying these solutions. Thank you for your patience and cooperation. 

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