Microsoft Excel - Sorry, our server is temporarily having problems. We're working on it

Johnnie English 585 Reputation points
2026-01-01T21:27:27.8433333+00:00

This was working fine yesterday (12/31/25) but today, all day long when I click "Refresh All" I am getting the error:

Microsoft Excel - Sorry, our server is temporarily having problems. We're working to fix it.

The data types I have in my spreadsheet are "Stocks"

Under the ribbon it says COULDN'T REFRESH DATA TYPES Sorry, our server is temporarily having problems. We're working to fix it.

Yes, I am connected to the internet, no issues there.

Is this a problem I need to do something to fix or wait until Microsoft fixes it? It has been doing this for at least 8 hours.

Microsoft 365 and Office | Excel | For home | Windows

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  1. AI answer

    2026-01-01T21:27:37.2133333+00:00

    It seems that you are experiencing an issue with refreshing data types in Excel, specifically with the "Stocks" data type. The error message you are receiving indicates that there may be a temporary problem with the server that Excel relies on to fetch this data. This is a common issue that can occur due to server outages or maintenance on Microsoft's end.

    Since you mentioned that your internet connection is stable, the best course of action is to wait for Microsoft to resolve the server issues. Typically, these problems are temporary and are resolved by Microsoft without requiring any action on your part. You can check the Microsoft 365 service status page for updates on any ongoing issues.

    If the problem persists for an extended period, you might consider reaching out to Microsoft support for further assistance.

    References:

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  2. Kimberly Olaño 23,635 Reputation points
    2026-01-01T22:34:51.7+00:00

    Thanks for sharing the details! Have you tried to sign out of Excel, then sign back in?

    • Open Excel
    • Go to File → Account
    • Click Sign out
    • Close Excel completely
    • Reopen Excel → Sign back in
    • Try Refresh All

    Also, disable VPN / firewall filtering (even if internet works)

    The Stocks data type connects to Microsoft/Bing endpoints that VPNs and security software often block.

    If you've done all of these, proceed with the steps below.

    If Excel is pulling from a region that’s partially down, switching region forces a new endpoint.

    File → Options → Language

    Set Office display language to:

    • English (United States)

    Restart Excel

    Refresh Stocks

    You can switch back afterward.

    See if these help. If you need further assistance just let me know.

    Best regards,

    Kimberly

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  3. D R 385 Reputation points
    2026-01-02T00:23:04.1033333+00:00

    I suggest everyone go to their Excel app, then under Help, click on Feedback and submit a screen shot (or just submit the one I attached here) and an explanation that Excel Stocks integration isn't working as of 1/1/2026. The more people who do this, the higher the probability that it will get attention. Screenshot 2026-01-01 at 7.16.55 PM.png

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    10+ people found this answer helpful.
  4. D R 385 Reputation points
    2026-01-02T15:05:26.0966667+00:00

    The most likely cause is a server-side expiration on Microsoft's end. It is highly probable that a security certificate, data service contract, or API token used by Microsoft to connect to their data provider (Refinitiv/LSEG) expired on December 31, 2025, and was not automatically renewed. So if that's the case, it's a Super Simple Fix--that's the Good News. Here's the Bad News--until someone gets around to renewing the token, we are Dead in the Water. The Problem, is no one can get a message to the Technical Team who's responsible. That means until time goes by and people start complaining over and over and over again, it won't get to the person who just needs to renew the token. If this were a small company, it can be done in the course of a couple minutes--I'm speaking from experience here. This is as simple of a fix as you can get.

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    20+ people found this answer helpful.
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