How to cancel Minecraft Education subscription if I have lost access to Admin Center

Anna Leong 40 Reputation points
2025-12-25T13:07:10.8966667+00:00

I want to cancel Minecraft Education subscription but I have lost access to Admin Center. I am unable to login using the previous school email account because I have left the organization. How can I cancel my Minecraft Education subcription?

Please advise and help.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
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Answer accepted by question author
Anonymous
2025-12-25T13:54:56.74+00:00

Hello @Anna Leong,

Thank you for posting your question in the Microsoft Q&A Forum.

Before we proceed, I’d like to confirm a few details so we can determine the right steps:

  1. Was the account used for this subscription provided by your school or organization, or was it a personal account that you created yourself?
  2. Do you recall if your payment card was ever added to the organization’s tenant for billing purposes?
  3. You mentioned that you have left the organization, does the subscription still appear to be charging your card from the old tenant?

This information is important because the cancellation process depends on how the subscription was originally set up. If the subscription is tied to a school or organization account, the billing is usually managed by the organization’s IT administrator. In that case, the quickest solution is to contact the IT admin of your former organization and ask them to cancel the subscription from the Microsoft 365 Admin Center.

 

Once we have these details, we can guide you on the next steps. Looking forward to your confirmation so we can resolve this quickly.

Best regards,

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

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  1. Anna Leong 40 Reputation points
    2025-12-25T15:36:28.7266667+00:00

    Yes, I received yearly invoices in pdf attachment by email from Microsoft in my personal Microsoft account. But I am unable to view the invoices through Microsoft website when I click the link. The moment I click on the link 'View invoices', the prompt asked me to sign in to the Microsoft account and the 'red' instructions that says: 'You can't sign in here with a personal account. Use your work or school account instead' What should I do now?

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    1 person found this answer helpful.
  2. Anna Leong 40 Reputation points
    2025-12-25T14:18:08.9566667+00:00

    Hello, thank you for your response. Here are my answers: (1) I use the school email account provided by the organization. (2) I have no access to the email account so I think yes, because the payment is still charged on my credit card. (3) I am unable to see the Minecraft subscription payment on my personal Microsoft account but my credit card is charged, therefore I think it's very highly possible that the payment details are attached in the school email account. What should I do now? Please help and advise. Thank you.

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