Locked out of my personal Azure account

Question

Locked out of my personal Azure account

Yoni Fraimorice 20 Microsoft Employee

I'm having issues connecting to Azure with my personal email account.

I'm reaching the phase where it asks me if I want to verify a notification on my Authenticator app or enter the 6 digit code, but in my Authenticator app I only have an 8 digit code for my OTP and no notifications come up.

I've tried everything, including re-adding my Authenticator as a means to login, clearing cookies, signing out and back in. Nothing works. As a result - I'm locked out of Azure.

Please assist 🙏🏻

Rukmini 44,000 Reputation points Microsoft External Staff Moderator

2025-12-23T16:54:28.68+00:00
Hello Yoni Fraimorice,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail over teams.

Answer accepted by question author

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Your answer

Rukmini 44,000 Reputation points Microsoft External Staff Moderator

2025-12-23T16:54:28.68+00:00

Hello Yoni Fraimorice,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail over teams.

Answer 1

Rukmini 44,000 Microsoft External Staff Moderator

Hello Yoni Fraimorice,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Yoni Fraimorice 20 Reputation points Microsoft Employee

2025-12-23T17:26:40.6766667+00:00

Thank you so much! I hope this will be resolved with the Data Protection team 🙏🏻