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Same issue on a personal Outlook.com account (legacy live.fr domain), still happening November 2, 2026. I tested it directly from the command line with a valid OAuth token (scope https://outlook.office.com/IMAP.AccessAsUser.All):
- Out of 27 fresh connections with the same token, 19 succeeded (AUTHENTICATE OK, LIST, SELECT INBOX all fine). 8 failed with
NO User is authenticated but not connected.as the reply toAUTHENTICATE XOAUTH2itself. - It's the same on
outlook.office365.comandimap-mail.outlook.com(~9/12 OK each). - It seems to depend on which front end the tcpproxy hands the session to (decoded from the greeting's
BACKENDAUTHENTICATEtag). Failing: BN0PR02CA0044, MN0PR02CA0001, BN9PR03CA0291/0607/0616/0640, YT3PR01CA0022, YT4PR01CA0027. Always OK in my sample: MN0P222CA0024, BN9P220CA0018/0024, MN0P223CA0013/0021. - Clients like Gmail for Android open several connections, so one failure makes them report bad credentials. Outlook web and the Outlook app work fine.
- Support cases 7109589050, 7109590715 and 7111004176 never reached anyone working on IMAP.
Could someone on the Exchange Online / Outlook.com team check why some front ends can't connect sessions to the mailbox backend?