how to fix a trusted sender marked as unverified

Question

how to fix a trusted sender marked as unverified

karingK-0370 45

I have a couple of trusted senders who are being marked as unverified by Outlook. How do I fix that? Thanks.

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Idea Chaser 0 Reputation points

2026-05-09T09:42:13.18+00:00

I am not the Expert, but in my opinion, this should be a SIMPLE fix. I should be able to click that Unverified and say YES , I am verifying it. SIMPLE. Have spent hours go through all the tab, readings and clicking until I am frustrated. Please, simple FIX. I click "Verified".
Idea Chaser 0 Reputation points

2026-05-09T09:52:14.0266667+00:00

I had to print out your instructions. Now, I clicked File, does not say Options. There is NO Trust Center, clicking Junk Email, does not show Safe Senders. SO, I cannot add the email that you keep saying is UNVERIFIED. Seem like someone reading this, could think like me. Just make the UNVERIFIED display, clickable and let me SAY VERIFIED. By the way, what is that little button in right corner View Markdown?
Idea Chaser 0 Reputation points

2026-05-09T09:57:27.4+00:00
Difference between AI and a Human; Humans have common sense. LOOK below; this is what you say to do, it DOES not exist.

Add to Safe Senders List: You can add the sender's email address to your Safe Senders list. To do this: I Open Outlook, obviously and click File, NO Options button, so never get the TRUST CENTER Settings, clicking on Junk Email NEVER takes me to a SAFE SENDERS. Never have I ever found Safe Senders, no matter how many hours in the day I have tried. I would LOVE to add this ONE email address to and click OK.

Open Outlook and go to File > Options.

Select Trust Center > Trust Center Settings.

Click on Junk Email and then on Safe Senders.

Add the email address of the trusted sender and click OK.

3 answers

Idea Chaser 0 Reputation points

2026-05-09T09:42:13.18+00:00

I am not the Expert, but in my opinion, this should be a SIMPLE fix. I should be able to click that Unverified and say YES , I am verifying it. SIMPLE. Have spent hours go through all the tab, readings and clicking until I am frustrated. Please, simple FIX. I click "Verified".
Idea Chaser 0 Reputation points

2026-05-09T09:52:14.0266667+00:00

I had to print out your instructions. Now, I clicked File, does not say Options. There is NO Trust Center, clicking Junk Email, does not show Safe Senders. SO, I cannot add the email that you keep saying is UNVERIFIED. Seem like someone reading this, could think like me. Just make the UNVERIFIED display, clickable and let me SAY VERIFIED. By the way, what is that little button in right corner View Markdown?
Idea Chaser 0 Reputation points

2026-05-09T09:57:27.4+00:00

Difference between AI and a Human; Humans have common sense. LOOK below; this is what you say to do, it DOES not exist.

Add to Safe Senders List: You can add the sender's email address to your Safe Senders list. To do this: I Open Outlook, obviously and click File, NO Options button, so never get the TRUST CENTER Settings, clicking on Junk Email NEVER takes me to a SAFE SENDERS. Never have I ever found Safe Senders, no matter how many hours in the day I have tried. I would LOVE to add this ONE email address to and click OK.

Open Outlook and go to File > Options.

Select Trust Center > Trust Center Settings.

Click on Junk Email and then on Safe Senders.

Add the email address of the trusted sender and click OK.

Answer 1

To fix the issue of trusted senders being marked as unverified in Outlook, you can take the following steps:

Check the Sender's Email Address: Ensure that the email addresses of your trusted senders are correctly entered in your contacts or safe sender list.
Add to Safe Senders List: You can add the sender's email address to your Safe Senders list. To do this:
- Open Outlook and go to File > Options.
- Select Trust Center > Trust Center Settings.
- Click on Junk Email and then on Safe Senders.
- Add the email address of the trusted sender and click OK.
Check Email Authentication: Ensure that the sender's domain has proper email authentication set up (like SPF, DKIM, and DMARC). If these are not configured correctly, Outlook may mark them as unverified.
Review Junk Email Settings: Sometimes, the Junk Email settings can affect how emails are categorized. Make sure that the settings are not too strict.
Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance.

By following these steps, you should be able to resolve the issue of trusted senders being marked as unverified in Outlook.

Answer 2

JC 8,240 Independent Advisor

Hello,

Once you've added them to your safe senders list make sure to add them to your contact list as well.

Hope this helps,

JC

Idea Chaser 0 Reputation points

2026-05-09T13:23:49.3066667+00:00

Nobody seems to grasp, that the steps to fix do not exist in the New Outlook. I want to take the MS nerds that are playing video games...and just take the Unverified and let me CLICK it and say Verified. Simple, fraction of a second. Instead of wasting MONTHS going through this called Learn.Microsoft.com.
Hornblower409 16,350 Reputation points

2026-05-10T04:19:54.29+00:00

@Idea Chaser said

Add to Safe Senders List

1 -- Adding an email to the Safe Senders List in New Outlook for Windows

View -> View Settings -> Junk email

2 -- This will NOT get rid of the "Unverified" tag.

It was put there my the Microsoft Mail servers.

https://support.microsoft.com/en-us/office/phishing-and-suspicious-behavior-in-outlook-0d882ea5-eedc-4bed-aebc-079ffa1105a3

3 -- If you have any further questions you need to start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem. This provides much higher visibility to your issue than commenting on an old post, which is only seen by people who are already following this question.
Patrick Armstrong 46 Reputation points

2026-09-23T15:43:58.3966667+00:00

Perhaps Microsoft developers were dumb enough to program Outlook to require me to add senders to my contacts, but it is dumb indeed. We do NOT want HUNDREDS of useless contacts. I only want contacts of people or business I CONTACT regularly, not to satisfy the whims of developers.
Patrick Armstrong 46 Reputation points

2026-09-23T15:49:16.7866667+00:00

I agree with Hornblower409, the new way of adding safe senders (via web or desktop app) has NEVER ONCE removed the "unverified" flag on an email. NEVER ONCE. What it HAS done is stop Outlook from sending emails to junk. Microsoft would do well to allow us to set up rules like GMail does, to prevent emails from going to junk if we have rules that match sender email addresses in whole or in part. AND I agree with others, there SHOULD be a toggle of some kind (like GMail has, to somehow tell outlook the email is safe.

Answer 3

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