The OneDrive app recently got an update version 7.45 that causes the app to crash instantly when opened specifically on Samsung phones. Our entire org uses mostly Samsung devices. Is there a way in InTune to reverse the update and if not is there any way to get around OneDrive crashing on Samsung devices?

Temp fix: Allow Contacts permissions for both the OneDrive app and the Samsung Account system app. You can use App Configuration Policies to do this via Intune if that doesn’t work: Add the Samsung Account in Intune and uninstall it from the phones. This worked the most reliably for me

I had the same problem. Samsung Account App stopped working, showed a message and blocked Onedrive from starting correctly. Turned out that all of my Samsung apps did not update automatically (this is seperately from the Google Play Store). Solution: open Samsung Galaxy Store and update all apps -> problem with both Onedrive and Samsung Account solved

If its access to the onedrive files/folders. Microsoft Teams allows the access and points to onedrive.. Ive managed to upload files from phone to onedrive this way

OneDrive android app v.7.45 crashing on Samsung devices.

Answer accepted by question author

Lukas Bullock 140

Temp fix:

Allow Contacts permissions for both the OneDrive app and the Samsung Account system app. You can use App Configuration Policies to do this via Intune

if that doesn’t work:

Add the Samsung Account in Intune and uninstall it from the phones. This worked the most reliably for me

Matt Ramos 280 Reputation points

2025-12-17T21:40:01.1866667+00:00

This ended up working. Thanks a lot for the solution!
Rodolfo Morales Jr 0 Reputation points

2025-12-18T21:43:18.0133333+00:00

I added it to our Intune using "Android Enterprise system app" with the following information:
It says "Not Installed" on my test device, but OneDrive keeps crashing. Any other ideas?
Matt Ramos 280 Reputation points

2025-12-18T21:51:44.3333333+00:00

I added a different package name: com.osp.app.signin
You can also try to clear data and cache on OneDrive and uninstall updates in the app info screen.

I also added a config policy for OneDrive and Samsung Accounts that auto-granted access to read and write to contacts. Not sure if it's necessary but it's worth mentioning since I've seen it mentioned on the Samsung forum as a possible solution.
Paul Furth 5 Reputation points

2025-12-19T08:45:18.08+00:00

This has worked for our organisation, essentially the removal of the Samsung Account app fixes it. I initially raised a ticket with Samsung and they have so far denied its an issue, airing on blame the user as the solution.
Lukas Bullock 140 Reputation points

2025-12-19T09:32:09.4166667+00:00

Yes use com.osp.app.signin for the Samsung Account.

I did originally auto-grant the Contacts permissions for both but I found it more reliably fixed all devices when uninstalling com.osp.app.signin
Nathaniel Gadd 0 Reputation points

2025-12-19T12:32:36.41+00:00

Uninstalling Samsung Account via Intune was the solution for our fully managed Androids which don't need a Samsung account. We set up an Android Enterprise system app using the package com.osp.app.signin and set it to uninstall.
Glen Harwick 0 Reputation points

2025-12-21T19:51:28.3633333+00:00

Experiencing the same issue and my teams operate in the field and must have access to OneDrive to get to critical information needed while mobile in the field. What is being done to resolve this issue?
DLR 0 Reputation points

2025-12-23T22:01:27.5333333+00:00

Thoses apps WANT your contacts... For what use ?
Celine RIVAT 0 Reputation points

2026-01-05T11:04:57.52+00:00
Hello,

Thanks for the temporary workarounds. Unfortunately, neither of them works in our environment, so I wanted to provide some additional context.

1. Allowing Contacts permission via Intune

We attempted to apply the “Contacts permission” workaround through Intune App Configuration Policies. However, the OneDrive Android app doesn’t expose a managed configuration schema through Managed Google Play, so Intune does not display the usual permission dropdown. We manually configured the permission overrides (Auto grant), but this did not resolve the issue.

Additionally, we tested directly on a physical device by:

Manually granting the Contacts permission in Android settings,

Clearing the OneDrive app cache and app data,

Relaunching the app.

Even with the permission granted locally on the device, OneDrive 7.45 still crashes instantly on Samsung devices.

2. Removing the Samsung Account app

This workaround is not applicable in our environment:

Our Samsung devices are enrolled as Android Enterprise Fully Managed.

In this configuration, the Samsung Account app is not installed, does not appear in system apps, and cannot be added or removed via Managed Google Play.

Therefore, we cannot deploy it nor uninstall it as suggested.

Our last hope is a fix by Microsoft, and a quick reinstall org-wide by putting the app as Uninstall and waiting for replication.
Lukas Bullock 140 Reputation points

2026-01-05T11:18:16.4733333+00:00

@celinerivat-5395

You need to add the Samsung Account app to Intune yourself to uninstall it.

By default this app is hidden on the device and the portal.
Rodolfo Morales Jr 0 Reputation points

2026-01-05T20:15:32.9066667+00:00

Yup, adding the Samsung Account app into Intune, assigning affected phones a security group, and then assigning that group to the Uninstall deployment for that app in Intune helped correct this issue.

Even if Samsung Account doesn't show up in the phone's installed apps list and our devices are set as "Android Enterprise Fully Managed", OneDrive would not work on affected phones even with OneDrive's contacts permissions turned on if the phone was not in the uninstall assignment group for the Samsung Account app properties in Intune. It's dumb, but I think we're going to have to have that as a permanent workaround until there is word that Samsung or Microsoft fix this bug.

Thanks all!
Tobias Brandl 0 Reputation points

2026-01-22T13:54:47.7533333+00:00

Also worked for me. Thanks!
Additionally I found, that on some devices the Samsung Account app seems no where to be found, but is actually still installed just hidden.
If hidden, you can still find it here settings>security and privacy>more privacy settings>permission manager>contacts (for example) -> tap on the three dots in the top right corner and select "show system".
I was able to find it within that list if its installed but hidden and it vanished as soon as the Intune group was assigned.

OneDrive android app v.7.45 crashing on Samsung devices.

1. Allowing Contacts permission via Intune

2. Removing the Samsung Account app

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