OneDrive android app v.7.45 crashing on Samsung devices.

Question

OneDrive android app v.7.45 crashing on Samsung devices.

Matt Ramos 280

The OneDrive app recently got an update version 7.45 that causes the app to crash instantly when opened specifically on Samsung phones. Our entire org uses mostly Samsung devices. Is there a way in InTune to reverse the update and if not is there any way to get around OneDrive crashing on Samsung devices?

Arno Vermulst 0 Reputation points

2025-12-17T15:58:38.4133333+00:00

Same issue here with tablets running in a kiosk mode....
Conor Hankinson 0 Reputation points

2025-12-19T11:06:19.21+00:00

Same issue, any updates?
Tim Wiseman 0 Reputation points

2025-12-19T13:13:30.27+00:00

same problem here :(

right after Excel ODBC broke! what a month
Kirik, Ismail 0 Reputation points

2025-12-19T14:36:52.59+00:00

Having the same issue. Yesterday I have postponed further app updates on OneDrive app for our Samsung devices. On other Android smartphones we don't have this issue.
JM 65 Reputation points

2026-01-05T12:04:33.5133333+00:00

See this article:
https://eu.community.samsung.com/t5/galaxy-s25-series/samsung-account-app-crashes-and-blocks-ms-onedrive/td-p/13824957/page/8

We have identified that the latest version of the OneDrive app may have compatibility issues with the Samsung account app, causing this issue to occur.

A permanent solution will be released via an app update very soon.

As a temporary workaround, we were advised to unlink your Samsung and Microsoft accounts by following these steps:

- Settings > Samsung accounts > Linked accounts > Microsoft > More options > Unlink.

As the update will be released soon, we'd advise you to keep everything up to date following these steps:

- Play Store > Initial top right > Manage apps and device > Update All.

- Galaxy Store > Menu (bottom right) > Updates > Update All.

Answer accepted by question author

Lukas Bullock 140

Temp fix:

Allow Contacts permissions for both the OneDrive app and the Samsung Account system app. You can use App Configuration Policies to do this via Intune

if that doesn’t work:

Add the Samsung Account in Intune and uninstall it from the phones. This worked the most reliably for me

Matt Ramos 280 Reputation points

2025-12-17T21:40:01.1866667+00:00

This ended up working. Thanks a lot for the solution!
Rodolfo Morales Jr 0 Reputation points

2025-12-18T21:43:18.0133333+00:00

I added it to our Intune using "Android Enterprise system app" with the following information:
It says "Not Installed" on my test device, but OneDrive keeps crashing. Any other ideas?
Matt Ramos 280 Reputation points

2025-12-18T21:51:44.3333333+00:00

I added a different package name: com.osp.app.signin
You can also try to clear data and cache on OneDrive and uninstall updates in the app info screen.

I also added a config policy for OneDrive and Samsung Accounts that auto-granted access to read and write to contacts. Not sure if it's necessary but it's worth mentioning since I've seen it mentioned on the Samsung forum as a possible solution.
Paul Furth 5 Reputation points

2025-12-19T08:45:18.08+00:00

This has worked for our organisation, essentially the removal of the Samsung Account app fixes it. I initially raised a ticket with Samsung and they have so far denied its an issue, airing on blame the user as the solution.
Lukas Bullock 140 Reputation points

2025-12-19T09:32:09.4166667+00:00

Yes use com.osp.app.signin for the Samsung Account.

I did originally auto-grant the Contacts permissions for both but I found it more reliably fixed all devices when uninstalling com.osp.app.signin
Nathaniel Gadd 0 Reputation points

2025-12-19T12:32:36.41+00:00

Uninstalling Samsung Account via Intune was the solution for our fully managed Androids which don't need a Samsung account. We set up an Android Enterprise system app using the package com.osp.app.signin and set it to uninstall.
Glen Harwick 0 Reputation points

2025-12-21T19:51:28.3633333+00:00

Experiencing the same issue and my teams operate in the field and must have access to OneDrive to get to critical information needed while mobile in the field. What is being done to resolve this issue?
DLR 0 Reputation points

2025-12-23T22:01:27.5333333+00:00

Thoses apps WANT your contacts... For what use ?
Celine RIVAT 0 Reputation points

2026-01-05T11:04:57.52+00:00
Hello,

Thanks for the temporary workarounds. Unfortunately, neither of them works in our environment, so I wanted to provide some additional context.

1. Allowing Contacts permission via Intune

We attempted to apply the “Contacts permission” workaround through Intune App Configuration Policies. However, the OneDrive Android app doesn’t expose a managed configuration schema through Managed Google Play, so Intune does not display the usual permission dropdown. We manually configured the permission overrides (Auto grant), but this did not resolve the issue.

Additionally, we tested directly on a physical device by:

Manually granting the Contacts permission in Android settings,

Clearing the OneDrive app cache and app data,

Relaunching the app.

Even with the permission granted locally on the device, OneDrive 7.45 still crashes instantly on Samsung devices.

2. Removing the Samsung Account app

This workaround is not applicable in our environment:

Our Samsung devices are enrolled as Android Enterprise Fully Managed.

In this configuration, the Samsung Account app is not installed, does not appear in system apps, and cannot be added or removed via Managed Google Play.

Therefore, we cannot deploy it nor uninstall it as suggested.

Our last hope is a fix by Microsoft, and a quick reinstall org-wide by putting the app as Uninstall and waiting for replication.
Lukas Bullock 140 Reputation points

2026-01-05T11:18:16.4733333+00:00

@celinerivat-5395

You need to add the Samsung Account app to Intune yourself to uninstall it.

By default this app is hidden on the device and the portal.
Rodolfo Morales Jr 0 Reputation points

2026-01-05T20:15:32.9066667+00:00

Yup, adding the Samsung Account app into Intune, assigning affected phones a security group, and then assigning that group to the Uninstall deployment for that app in Intune helped correct this issue.

Even if Samsung Account doesn't show up in the phone's installed apps list and our devices are set as "Android Enterprise Fully Managed", OneDrive would not work on affected phones even with OneDrive's contacts permissions turned on if the phone was not in the uninstall assignment group for the Samsung Account app properties in Intune. It's dumb, but I think we're going to have to have that as a permanent workaround until there is word that Samsung or Microsoft fix this bug.

Thanks all!
Tobias Brandl 0 Reputation points

2026-01-22T13:54:47.7533333+00:00

Also worked for me. Thanks!
Additionally I found, that on some devices the Samsung Account app seems no where to be found, but is actually still installed just hidden.
If hidden, you can still find it here settings>security and privacy>more privacy settings>permission manager>contacts (for example) -> tap on the three dots in the top right corner and select "show system".
I was able to find it within that list if its installed but hidden and it vanished as soon as the Intune group was assigned.

6 additional answers

Your answer

Arno Vermulst 0 Reputation points

2025-12-17T15:58:38.4133333+00:00

Same issue here with tablets running in a kiosk mode....
Conor Hankinson 0 Reputation points

2025-12-19T11:06:19.21+00:00

Same issue, any updates?
Tim Wiseman 0 Reputation points

2025-12-19T13:13:30.27+00:00

same problem here :(

right after Excel ODBC broke! what a month
Kirik, Ismail 0 Reputation points

2025-12-19T14:36:52.59+00:00

Having the same issue. Yesterday I have postponed further app updates on OneDrive app for our Samsung devices. On other Android smartphones we don't have this issue.
JM 65 Reputation points

2026-01-05T12:04:33.5133333+00:00

See this article:
https://eu.community.samsung.com/t5/galaxy-s25-series/samsung-account-app-crashes-and-blocks-ms-onedrive/td-p/13824957/page/8

We have identified that the latest version of the OneDrive app may have compatibility issues with the Samsung account app, causing this issue to occur.

A permanent solution will be released via an app update very soon.

As a temporary workaround, we were advised to unlink your Samsung and Microsoft accounts by following these steps:

- Settings > Samsung accounts > Linked accounts > Microsoft > More options > Unlink.

As the update will be released soon, we'd advise you to keep everything up to date following these steps:

- Play Store > Initial top right > Manage apps and device > Update All.

- Galaxy Store > Menu (bottom right) > Updates > Update All.
Matt Ramos 280 Reputation points

2025-12-17T21:40:01.1866667+00:00

This ended up working. Thanks a lot for the solution!
Rodolfo Morales Jr 0 Reputation points

2025-12-18T21:43:18.0133333+00:00

I added it to our Intune using "Android Enterprise system app" with the following information:
It says "Not Installed" on my test device, but OneDrive keeps crashing. Any other ideas?
Matt Ramos 280 Reputation points

2025-12-18T21:51:44.3333333+00:00

I added a different package name: com.osp.app.signin
You can also try to clear data and cache on OneDrive and uninstall updates in the app info screen.

I also added a config policy for OneDrive and Samsung Accounts that auto-granted access to read and write to contacts. Not sure if it's necessary but it's worth mentioning since I've seen it mentioned on the Samsung forum as a possible solution.
Paul Furth 5 Reputation points

2025-12-19T08:45:18.08+00:00

This has worked for our organisation, essentially the removal of the Samsung Account app fixes it. I initially raised a ticket with Samsung and they have so far denied its an issue, airing on blame the user as the solution.
Lukas Bullock 140 Reputation points

2025-12-19T09:32:09.4166667+00:00

Yes use com.osp.app.signin for the Samsung Account.

I did originally auto-grant the Contacts permissions for both but I found it more reliably fixed all devices when uninstalling com.osp.app.signin
Nathaniel Gadd 0 Reputation points

2025-12-19T12:32:36.41+00:00

Uninstalling Samsung Account via Intune was the solution for our fully managed Androids which don't need a Samsung account. We set up an Android Enterprise system app using the package com.osp.app.signin and set it to uninstall.
Glen Harwick 0 Reputation points

2025-12-21T19:51:28.3633333+00:00

Experiencing the same issue and my teams operate in the field and must have access to OneDrive to get to critical information needed while mobile in the field. What is being done to resolve this issue?
DLR 0 Reputation points

2025-12-23T22:01:27.5333333+00:00

Thoses apps WANT your contacts... For what use ?
Celine RIVAT 0 Reputation points

2026-01-05T11:04:57.52+00:00

Hello,

Thanks for the temporary workarounds. Unfortunately, neither of them works in our environment, so I wanted to provide some additional context.

1. Allowing Contacts permission via Intune

We attempted to apply the “Contacts permission” workaround through Intune App Configuration Policies. However, the OneDrive Android app doesn’t expose a managed configuration schema through Managed Google Play, so Intune does not display the usual permission dropdown. We manually configured the permission overrides (Auto grant), but this did not resolve the issue.

Additionally, we tested directly on a physical device by:

Manually granting the Contacts permission in Android settings,

Clearing the OneDrive app cache and app data,

Relaunching the app.

Even with the permission granted locally on the device, OneDrive 7.45 still crashes instantly on Samsung devices.

2. Removing the Samsung Account app

This workaround is not applicable in our environment:

Our Samsung devices are enrolled as Android Enterprise Fully Managed.

In this configuration, the Samsung Account app is not installed, does not appear in system apps, and cannot be added or removed via Managed Google Play.

Therefore, we cannot deploy it nor uninstall it as suggested.

Our last hope is a fix by Microsoft, and a quick reinstall org-wide by putting the app as Uninstall and waiting for replication.
Lukas Bullock 140 Reputation points

2026-01-05T11:18:16.4733333+00:00

@celinerivat-5395

You need to add the Samsung Account app to Intune yourself to uninstall it.

By default this app is hidden on the device and the portal.
Rodolfo Morales Jr 0 Reputation points

2026-01-05T20:15:32.9066667+00:00

Yup, adding the Samsung Account app into Intune, assigning affected phones a security group, and then assigning that group to the Uninstall deployment for that app in Intune helped correct this issue.

Even if Samsung Account doesn't show up in the phone's installed apps list and our devices are set as "Android Enterprise Fully Managed", OneDrive would not work on affected phones even with OneDrive's contacts permissions turned on if the phone was not in the uninstall assignment group for the Samsung Account app properties in Intune. It's dumb, but I think we're going to have to have that as a permanent workaround until there is word that Samsung or Microsoft fix this bug.

Thanks all!
Tobias Brandl 0 Reputation points

2026-01-22T13:54:47.7533333+00:00

Also worked for me. Thanks!
Additionally I found, that on some devices the Samsung Account app seems no where to be found, but is actually still installed just hidden.
If hidden, you can still find it here settings>security and privacy>more privacy settings>permission manager>contacts (for example) -> tap on the three dots in the top right corner and select "show system".
I was able to find it within that list if its installed but hidden and it vanished as soon as the Intune group was assigned.

Answer 1

Julian Williams 40

We have done some digging into this and it does appear an update has broken one drive, any users who have OneDrive 7.44 and Intune 2025.11.07 can still work without issues. Anyone running Intune 2025.11.08 and OneDrive 7.45 can no longer open OneDrive. Microsoft please can we get an update on this asap

0 comments

Answer 2

Poocious7oh7 15

Created a new Android Enterprise App in Intune to uninstall the Samsung account app using this package name “com.osp.app.signin”
Created a new Android Device Configuration policy. The policy grants access to Media (Audio, Video, Pictures), External Storage (Read and Write), Recording of Audio, Access to location, Contacts (Read and Write), Camera, and Calendar (Read and Write).

Kum Heng Loon 6 Reputation points

2025-12-26T05:05:15.7833333+00:00

This solution is working for me. Publish an enterprise app to uninstall “com.osp.app.signin”

Answer 3

Ayu Citra Muthia 5

I have same problem too. I have tried to update samsung account and it worked!

Lukas Bullock 140 Reputation points

2025-12-22T16:59:55.0633333+00:00

We had to uninstall Samsung Account. How did you update it may I ask?
Snoopy C.H. Li 0 Reputation points

2025-12-23T17:11:18.3166667+00:00

How to update??

Answer 4

Detlef 5

leider ist One Drive sehr instabile Die OneDrive-App hat kürzlich ein Update Version 7.45 erhalten, das dazu führt, dass die App beim Öffnen sofort abstürzt, speziell auf Samsung-Handys. Unsere gesamte Organisation nutzt hauptsächlich Samsung-Geräte. Gibt es in InTune eine Möglichkeit, das Update rückgängig zu machen, und falls nicht, gibt es eine Möglichkeit, OneDrive-Abstürze auf Samsung-Geräten zu umgehen?

Paul Furth 5 Reputation points

2025-12-18T11:16:07.9833333+00:00

same issue for us, anything Samsung is now not working

OneDrive android app v.7.45 crashing on Samsung devices.

1. Allowing Contacts permission via Intune

2. Removing the Samsung Account app

6 additional answers

Your answer