GMail Account Name not Correct in Outlook

Question

GMail Account Name not Correct in Outlook

JaltyAFC 25

I have a GMail account for my business that I mainly use in outlook. For the sake of privacy, lets say my business's name is [Moderator Note: Personal Info Removed]. I have set my first name to be "[Moderator Note: Personal Info Removed]" through google, however, when I send emails through outlook my name becomes [Moderator Note: Personal Info Removed]. When I send emails through GMail my name appears as [Moderator Note: Personal Info Removed], as it should. I am relatively new to outlook so please be patient with me if this is an easy fix.

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Answer 1

Chloe-V 15,075 Microsoft External Staff Moderator

Hi JaltyAFC,

Thank you for reaching out to Microsoft Q&A forum.

Regarding the display name incident when sending emails from New Outlook for Windows not matching the name set in Gmail, you can resolve it by following these steps:

Steps to update your display name in New Outlook for Windows:

Open the New Outlook app on your computer.

Click the Settings icon in the upper-right corner.
Scroll down and select Accounts.
Choose the Gmail account related to this incident.
Look for the section Your name / Display name / Send mail as name.
Enter the name you want to display when sending emails.
Save the changes and restart Outlook.

If Outlook does not show the option to change the name:

You can update it directly in Gmail:

Open Gmail in your browser.
Go to Settings > See all settings > Accounts and Import.
Under Send mail as, click edit info.
Change the name as desired and save the changes.
Restart Outlook to sync.

After completing these steps, you can send a test email to confirm if the display name is correct.

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Hornblower409 18,575 Reputation points

2025-12-04T16:40:16.92+00:00

@Chloe-V

New Outlook for Windows. View -> View Settings -> Accounts
{Select any Account. Microsoft or GMail}
[Manage]

There is no " Your name / Display name / Send mail as name"
Hornblower409 18,575 Reputation points

2025-12-04T16:53:08.9466667+00:00

@Chloe-V

-- If Outlook does not show the option to change the name:
-- You can update it directly in Gmail:

Op said:

I have set my first name to be [something]. through google, however, when I send emails through outlook my name becomes [something different]. When I send emails through GMail my name appears as it [is defined in my Google account]

As I understand the problem, Outlook is doubling the second part of any Google Name.

Google First Name = "Name01 Name02"
Google Last Name = {nothing}
Outlook sends as "Name01 Name02 Name02"

Google First Name = "Name01"
Google Last Name = "Name02"
Outlook sends as "Name01 Name02 Name02"

But the OP will need to verify that this is the pattern he sees.
JaltyAFC 25 Reputation points

2025-12-04T17:46:22.0266667+00:00

@Chloe-V

@Hornblower409 is correct. Regardless of how I format my name in google, Outlook always doubles the second name (as shown in the comment from @Hornblower409 )
Chloe-V 15,075 Reputation points Microsoft External Staff Moderator

2025-12-07T08:14:47.6066667+00:00
Hi JaltyAFC,

Thank you both for the detailed description, it helps pinpoint the behavior.

New Outlook for Windows currently does not have an in‑app field to edit the display/sender's name for Gmail accounts, leading to an incident where the “From:” name duplicates the last word (e.g., Name01 Name02 > Name01 Name02 Name02).

Workarounds:

Step 1: Use Gmail on the web to ensure the name is correct

Go to Gmail > Settings > See all settings > Accounts and Import

Under Send mail as > click edit info > enter the desired name > Save

Send a test email from Gmail on the web to confirm the display name is correct

Step 2: If you need Outlook on Windows, switch to Classic Outlook

Open Classic Outlook > File > Account Settings > Account Settings

Select the Gmail account > Change > enter the name in the Your Name field > Next/Finish > restart Outlook

Send a test email to check the “From:” name
JaltyAFC 25 Reputation points

2025-12-07T18:53:21.9+00:00

Step 2 worked for me for getting the name to appear correctly. It's too bad as I've only used the new outlook and I'll have to learn the ways of outlook classic. Maybe this can be implemented in the new outlook eventually? Edit: For whatever reason, changing it in outlook classic also changes it in the new outlook. So now my email name is displaying as I want it to on the new outlook.
Chloe-V 15,075 Reputation points Microsoft External Staff Moderator

2025-12-08T07:49:39.02+00:00

Good news — your display name is now showing correctly in the New Outlook!

Currently, New Outlook for Windows does not provide an in-app option to edit the sender name/display name for connected accounts such as Gmail. You can help prioritize this feature by submitting feedback via Help → Feedback in the app.

Changes made in Classic Outlook are typically retained when using New Outlook for the same account, so your current setup should remain consistent across both experiences.

If the incident has been resolved, please mark the helpful replies as answers.

This helps others in the community facing similar problems.

Thanks for your understanding.
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