How do I get a new QR code to set up authernticator?

Seidl Nicholas 5 Reputation points
2025-12-03T21:30:22.7366667+00:00

I have a new mobile device and need a new QR code to activate authenticator for work.

Microsoft Security | Microsoft Authenticator

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2025-12-03T21:30:32.1866667+00:00

    To get a new QR code for setting up the Microsoft Authenticator on your new mobile device, you typically need to follow these steps:

    1. Access Security Info: On your new device, open a web browser and sign in to your work or school account. Navigate to the Security info page (you may need to use MFA to access this).
    2. Add Sign-in Method: Look for an option to add a sign-in method and select Passkey in Microsoft Authenticator or the relevant option for your organization.
    3. Download Authenticator: If you haven't already, download the Microsoft Authenticator app from the app store.
    4. Scan QR Code: Once you have the app, you will be prompted to scan a QR code to set up your account in the Authenticator app. Follow the instructions to complete the setup.

    If you encounter any issues, you may need to contact your IT department for assistance in generating a new QR code specific to your organization's policies.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    3 people found this answer helpful.
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more