how to install classic outlook on windows 11 new computer

Question

how to install classic outlook on windows 11 new computer

Judith Brewer McQuone 5

How do I install classic outlook on new Windows 11 computer. I installed Office 365 but Outlook doesn't work.

Lynn 0 Reputation points

2025-12-31T19:45:00.98+00:00

I have a similar issue with only new outlook installed on my new PC and I much prefer the classic version. I downloaded it, but when I try to create an account, I get an error saying the connection to the outgoing SMPT server was dropped, please check the outgoing server settings and try again. I tried then to manually set it up using the advanced options and IMAP but that didn't work either. The incoming and outgoing mail and ports are correct.
Hornblower409 16,580 Reputation points

2026-01-01T12:12:15.5433333+00:00

@Lynn

You might be better served by starting a new thread using the "Ask a question" button. This provides much higher visibility to your issue than commenting on an old post, which is only seen by people who are already following this question.

2 answers

Your answer

Lynn 0 Reputation points

2025-12-31T19:45:00.98+00:00

I have a similar issue with only new outlook installed on my new PC and I much prefer the classic version. I downloaded it, but when I try to create an account, I get an error saying the connection to the outgoing SMPT server was dropped, please check the outgoing server settings and try again. I tried then to manually set it up using the advanced options and IMAP but that didn't work either. The incoming and outgoing mail and ports are correct.
Hornblower409 16,580 Reputation points

2026-01-01T12:12:15.5433333+00:00

@Lynn

You might be better served by starting a new thread using the "Ask a question" button. This provides much higher visibility to your issue than commenting on an old post, which is only seen by people who are already following this question.

Answer 1

Hi Judith Brewer McQuone,

Welcome to Microsoft Q&A Forum!

Have a good day and I hope you're doing well!

I'm really sorry to hear you're having trouble getting the classic Outlook up and running on your new Windows 11 computer. Many new devices come preinstalled with the "New Outlook for Windows," which is a lighter, web-like version, and the full classic Outlook app isn't included by default. If you've recently bought a new Windows device, you might not be able to find classic Outlook at all, or the icon might appear, but when you try to open it, you could get an error message like: "We couldn't verify and install this because it is not available in the Microsoft Store. To install, download it from the publisher's website."

To resolve the issue, you can follow the detailed instructions from Microsoft here: Install or reinstall classic Outlook on a Windows PC. This guide will walk you through downloading and installing the classic version directly.

I hope this helps partially. If you run into any snags or need more help with the steps, feel free to reply with more details. I'm here to assist!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Anonymous

2025-12-04T14:18:17.7+00:00

Hi Judith Brewer McQuone,

Have you been able to reinstall Outlook on your new Windows 11 computer yet?

If my initial answer has been even partially helpful, please consider marking it as “Accepted Answer” so others facing similar issues can find it more easily.

If you still have any concerns or questions. Please feel free to reach out anytime.

We’re here and happy to assist. Thanks for your understanding and support!
Anonymous

2025-12-07T23:46:26.7166667+00:00

Hi Judith Brewer McQuone,

We’d love to hear back from you whenever you're ready.

If there’s any update, please don’t hesitate to let us know.

Answer 2

To install the classic Outlook on a new Windows 11 computer, you need to ensure that you have the correct version of Office 365 installed. Here are the steps you can follow:

Install Office 365: Make sure you have installed Office 365 correctly. If Outlook is not working, you may need to repair the Office installation.
- Go to Settings > Apps > Apps & features.
- Find Microsoft Office in the list, click on it, and select Modify. Choose the repair option.
Check for Updates: Ensure that your Office installation is up to date. Open any Office application, go to File > Account > Update Options > Update Now.
Enable Outlook: If Outlook is installed but not functioning, ensure that it is enabled in your Office installation. You can check this in the Office setup or installation options.
Access Outlook: Once installed, you can access Outlook from the Start menu or by searching for it in the Windows search bar.

If you continue to experience issues, consider checking for any security policies or software that might be blocking Outlook from running properly.

References: