Error OOBE 80180018

George Weber 0 Reputation points
2025-11-27T12:42:13.3966667+00:00

MDM user License 80180018

Server error code : 80180018

Windows for business | Windows 365 Business

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  1. AI answer

    2025-11-27T12:42:21.9833333+00:00

    The error code 80180018 indicates that there was an error with your Mobile Device Management (MDM) user license. This can occur during the enrollment process when the system detects issues related to the licenses assigned to the user. To resolve this error, you should check the following:

    1. Ensure that the user has the appropriate licenses assigned for MDM.
    2. Verify that the user has not exceeded the maximum number of devices allowed for enrollment.
    3. Contact your system administrator for further assistance if the issue persists.

    This error is commonly associated with MDM enrollment issues and may require administrative intervention to correct license assignments or configurations.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Brian Huynh 3,815 Reputation points Microsoft External Staff
    2025-11-28T02:44:40.1833333+00:00

    Hello!  This error typically occurs when the user account attempting to enroll the device does not have a valid license assigned, or the Mobile Device Management (MDM) settings are restricting the user. Please perform the following checks in your portal:

    1. Check User License: Ensure the specific user has a valid license assigned that includes Microsoft Intune (such as Microsoft 365 Business Premium, Enterprise Mobility + Security E3/E5, or a standalone Intune license).
    2. Check MDM User Scope:
    • Go to the Microsoft Entra admin center (formerly Azure AD).
      • Navigate to Settings > Mobility (MDM and MAM) > Microsoft Intune.
      • Ensure the MDM User scope is set to All or Some (containing the user's group). If it is set to "None," enrollment will fail with this error.

    I am happy to follow up if the issue persists after these changes.

    If this information helps you fix the issue, please click "Accept Answer". This confirms the solution and helps other community members find this answer quickly.

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