can't get to my account with authenticator.

If you're having trouble with the Microsoft Authenticator app not recognizing your account, here are some steps you can take:

1. Check Account Settings: Ensure that the account you are trying to log into is correctly set up in the Authenticator app. Verify that the account details (like email and phone number) are accurate.
2. Try Other Verification Options: If you have set up multiple verification methods, try using a different method to sign in. You can select Other verification options on the sign-in page.
3. Reset Authenticator Settings: If possible, remove the account from the Authenticator app and re-add it. This may help resolve any configuration issues.
4. Contact Support: Since you have already submitted a support ticket, it may take some time for Microsoft to respond. If you do not receive a response soon, consider reaching out again or checking their support channels for updates.
5. Check for Blocked Sign-In: If you have access to another global admin, ask them to check if your account is blocked from signing in. They can do this through the Azure portal.

If these steps do not resolve the issue, you may need to wait for further assistance from Microsoft support.

References:

• Troubleshoot sign-in issues and account access problems
• Frequently asked questions about Microsoft Entra multifactor authentication