Microsoft Authenticator unable to recover backup

Question

Microsoft Authenticator unable to recover backup

Zack Lee 5

On my old phone:

Cloud backup: on

Recovery account: "my email"

Details:

Updated 2025-10-29 00:35:29 EDT

On my new phone:

Unable to recover, your backup is not stored with "my email". Try signing in to a different personal Microsoft account.

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Amine 0 Reputation points

2026-10-25T04:36:23.4+00:00

I followed these steps but I am still unable to recover my microsoft authenticator app accounts. I used my password and it says incorrect username/password (which is not correct since I made sure that the credentials work in a different device).

I tried sending code to my email/phone but it tells me too many times now and I have to try tomorrow. What am I doing wrong?
JuliaMarvin 24,175 Reputation points Volunteer Moderator

2026-10-25T05:54:31.2+00:00

@Amine
Please start your own thread. Do not resurrect old threads.

1 answer

Amine 0 Reputation points

2026-10-25T04:36:23.4+00:00

I followed these steps but I am still unable to recover my microsoft authenticator app accounts. I used my password and it says incorrect username/password (which is not correct since I made sure that the credentials work in a different device).

I tried sending code to my email/phone but it tells me too many times now and I have to try tomorrow. What am I doing wrong?
JuliaMarvin 24,175 Reputation points Volunteer Moderator

2026-10-25T05:54:31.2+00:00

@Amine
Please start your own thread. Do not resurrect old threads.

Answer 1

It seems that you are experiencing issues with recovering your Microsoft Authenticator backup on your new phone. Here are some steps you can take to troubleshoot this issue:

Check Recovery Account: Ensure that the recovery account you set up on your old phone is the same one you are trying to use on your new phone. If you used a different email address for the recovery account, you will need to sign in with that email.
Verify Cloud Backup: Make sure that the cloud backup was successfully completed on your old phone. You can do this by checking the backup settings in the Microsoft Authenticator app on your old device.
Use the Correct Microsoft Account: If the error message suggests trying a different personal Microsoft account, ensure that you are using the correct account that was linked to the backup.
Reinstall the App: If the above steps do not resolve the issue, consider uninstalling and reinstalling the Microsoft Authenticator app on your new phone, then try to recover the backup again.
Contact Support: If you are still unable to recover your backup, you may want to reach out to Microsoft Support for further assistance.

Following these steps should help you resolve the issue with the Microsoft Authenticator backup recovery.