I can´t connect my IMAP to Outlook app in my Samsung S24 Ultra, uapdates OS of course.

Stefan Nilsson 40 Reputation points
2025-11-25T10:40:08.17+00:00

As said, not able to connect til my IMAP accounts emails *@nilssons.se hosted by www.one.com

Support staff at one.com has checked several times

Time out after 5 sec, message:
Correlation Id: dbb91e0f-7f84-42a0-b238-735fec27968b

Timestamp: 2025-11-20T10:07:36.000Z

DPTI: d95ad3e4643c96be

Message: The operation attempted is invalid.

Tag: 5objn

Code: 1525172573

Microsoft 365 and Office | Install, redeem, activate | For home | Android
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  2. Stefan Nilsson 40 Reputation points
    2025-11-25T10:48:48.5466667+00:00

    Thx, but the problem is that I get time-out after a few seconds, before I can check IMAP settings etc
    BTW I am using the samt settings, IMAP etc and it works perfect in Samsung Mail-app

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  3. AI answer

    2025-11-25T10:40:18.07+00:00

    It seems you are experiencing a timeout issue when trying to connect your IMAP account to the Outlook app on your Samsung S24 Ultra. Here are a few steps you can take to troubleshoot the problem:

    1. Check IMAP Settings: Ensure that you have the correct IMAP server settings for your email account. This includes the server address, port number, and security settings (SSL/TLS).
    2. Enable Basic Authentication: If your email provider requires Basic authentication for IMAP, make sure it is enabled. Some providers may have disabled it, which could cause connection issues.
    3. Network Connection: Verify that your device has a stable internet connection. Sometimes, weak or intermittent connections can lead to timeouts.
    4. Update Outlook App: Ensure that your Outlook app is updated to the latest version, as updates may include fixes for connectivity issues.
    5. Clear App Cache: Try clearing the cache of the Outlook app. Go to your device's settings, find the Outlook app, and clear its cache.
    6. Re-add Account: If the issue persists, consider removing the email account from Outlook and then re-adding it.
    7. Check for TLS Version: Ensure that your email server supports TLS 1.2 or later, as older versions like TLS 1.0 and 1.1 are deprecated and may cause connection issues.

    If you continue to face issues, it may be beneficial to reach out to your email provider's support team for further assistance, as they can provide specific guidance based on their server settings.


    References:

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