Unable to login to Azure because of the Microsoft Authenticator

Question

Unable to login to Azure because of the Microsoft Authenticator

Razmik Melqonyan 20

Hi all,

I’m experiencing the same issue. I have a personal Microsoft account. Logging into my Microsoft Account works fine, but when I try to sign in to Azure, it requires approval through the Microsoft Authenticator app.

The problem is:

The Authenticator app is not receiving any approval requests.

The numbers displayed in the app are 8 digits, but Azure is asking for 6 digits.

I cannot log in anywhere else to access my settings or change the MFA configuration.

I’m completely stuck and cannot proceed. Any guidance or help would be greatly appreciated!

Thank you 😊

11111

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-11-24T02:35:07.4766667+00:00
Hello Razmik Melqonyan,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Please send me the detail via private message

Answer accepted by question author

0 additional answers

Your answer

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-11-24T02:35:07.4766667+00:00

Hello Razmik Melqonyan,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Please send me the detail via private message

Answer 1

Sridevi Machavarapu 33,820 Microsoft External Staff Moderator

Hello Razmik Melqonyan,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-11-27T16:42:36.1633333+00:00

Hello Razmik Melqonyan,

If MFA issue is resolved, please click on Accept Answer and Yes for was this answer helpful, which may help members with similar questions.