how to recover a microsoft account which was hacked, and the email was changed by the hacker.

Hello Elijah Schneider,

Thank you for reaching out to Microsoft Q&A Forum. I’m sorry to hear your account was compromised and that the hacker changed your email. I understand how frustrating this is, and I’ll guide you through some options available. What you should do now:

1. Check if you still have a signed‑in session anywhere (phone, old PC, Outlook app):

Please use it to go to account.microsoft.com > Security > Manage how I sign in > then add new recovery info immediately.

Try to remove the hacker's email alias if possible. If you can't, you will need to re-add your own original alias first. Adding new security info (email/phone) triggers a 30-day restriction state and this cannot be expedited or bypassed for safety reasons. You can see What does “Security info change is still pending” mean?

Note: Please be aware that the hacker has their email added to your account, having them in full control over your account, they can potentially cancel your security info change request during this period. If this happens, you will need to try requesting again, and hopefully, the hacker will not notice. However, if the 30-day restriction state is complete, you'll be able to remove the hacker's security info email/phone number from your account using your newly added security info.

2. Submit the Account recovery form

• Go to the Account Recovery Form via https://account.live.com/acsr   
• Enter your hacked email and an alternate email where Microsoft can contact you.
• Provide as many accurate details as possible, such as old passwords, frequent contacts/subject lines, any billing info and submit from a familiar device/location.
• Wait 24–72 hours for a response. You may refine and resubmit up to twice per day.   
• Please see this official guide to help you fill out the form more accurately: Help with the Microsoft account recovery form- Microsoft Support

3. Contact Microsoft Support directly

If the recovery form fails, please contact Support team directly: 

• Go to Contact - Microsoft Support      
• Search for "Account Recovery" in the search box.    
• Click Get Help and press Enter, then scroll to the bottom and select Contact Support    
• Look for and select "Chat with a support agent in your web browser" or a similar callback option. Explain your situation clearly.
• Persistence: It can sometimes take multiple attempts to reach a helpful agent or to get your case escalated. Some agents may still direct you back to the form, please let them know you’ve exhausted that option and request further assistance.

You can also reach out to Xbox Support via https://support.xbox.com/en-us/contact-us

For more details, please kindly check these official support links:

• Account has been locked - Microsoft Support
• How to recover a hacked or compromised Microsoft account - Microsoft Support

Thank you for your understanding and please feel free to let me know how it goes. Take care.

PS: If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

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