Only Global Admin locked out of Azure Portal due to missing MFA deadline

Shikhar Sharma 25 Reputation points Microsoft Employee
2025-11-21T10:23:04.1733333+00:00

I am the only global admin for my azure portal account, and I have gotten locked out because I missed the MFA deadline. I login through my personal email so I don't remember my domain. I just have the tenant id and the subscription id. Can someone please help me reset the MFA for my global admin account? I am unable to create a support ticket because that requires loggin in.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Answer accepted by question author
Raja Pothuraju 47,840 Reputation points Microsoft Employee Moderator
2025-11-21T10:23:45.61+00:00

Hello @S Sharma,

As discussed over call, you were able to log in to your Azure tenant at admin.cloud.microsoft.com. To reset your MFA, we created a new user with Global Administrator rights. Using this new account to log in to the Azure Portal, we successfully reset the MFA for your personal account, which had been added as a guest account in the tenant.

Below are the steps we followed to reset the MFA:

  1. Sign in to the Microsoft Entra admin center.
  2. Navigate to Identity > Users > All users.
  3. Select the affected user, then choose Authentication methods.
  4. At the top of the window, click on "Require re-register MFA".

Screenshot of manage authentication methods from the Microsoft Entra admin center.

After this is done, you should be able to sign in again and register a new MFA authentication method when prompted.

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  1. AI answer

    2025-11-21T10:23:17.63+00:00

    If you are the only global admin and you are locked out of your Azure portal due to missing the MFA deadline, you will need to contact Microsoft support directly for assistance. Since you cannot create a support ticket without logging in, you should reach out to the Azure Data Protection team by calling their support number, which is +1 866-807-5850. They will be able to help you reset your MFA and regain access to your account.

    Additionally, if you have any colleagues who are part of your organization's tenant, you can ask them to assist you in contacting support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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