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Out of the blue this week, I've been having trouble logging into my computer every time I start it (many hours after having shut it down). When the lock screen comes up, the mouse works, and the cursor is blinking, but the keyboard does not function. Nothing can be typed in the box to enter my numerical password. I have to restart it, and that seems to fix it.
This is now happening every. single. time. It was working fine prior to this week and only seems to happen when I start, not when I REstart.
I have changed no settings, so no change I have made has caused this to happen.
OS Build 26100.7171
No device categories are open.
I don't think it's that strange. I checked my work computer as well, and it doesn't have the update ending in 773 in its history, either.
I do see that my home computer (the one with the problem) is ready to update to 25H2, but I haven't done it yet.
This problem is caused by an out of band update (KB5070773) that was released to fix a problem in the original October update, many people are now reporting their keyboard only works after restarting their device, the best option is to open the Feedback Hub app in Windows and report this to their developers there, the more people that report the problem with keyboards not working until after a restart, the sooner they will provide a patch for this problem.
I haven't done any updates this week or last week.
Open the Settings App, then go to Windows Updates - Update History, is the KB5070773 update listed there, do not try to uninstall it if it is.
1
That is strange, click your Start button, then just type winver and press Enter, please provide a screenshot of the resulting dialog box.
2
Right click your Start Button and open Device Manager, please provide a screenshot of that window.
I do not feel comfortable sharing these screen shots. I have already said the update is not there. I'm looking for advice on how to fix this.
Okay, I just need the OS Build number of your Windows 11 installation from the Winver dialog and in Device Manager, are any of the device categories open and do any devices have an exclamation mark beside them?
OS Build 26100.7171 No device categories are open. I don't think it's that strange. I checked my work computer as well, and it doesn't have the update ending in 773 in its history, either.
Thank you for that information, you have the November KB5068861 update installed that probably contained the fix that was in the out of band KB5070773 update that caused this problem.
There is currently no fix or workaround for this bug, have you provided feedback to their developers on the Feedback Hub app so they can investigate the problem that so many people are experiencing with keyboards not working until the device is restarted.
I have no idea how to provide feedback to any developers. I can't even figure out how to access support options. I haven't updated to version 25H2 yet. I was waiting until I fixed these problems to do so.
