4oggx-Something went wrong-outlook mobile

Bhavesh Nathoo 20 Reputation points
2025-11-20T12:31:12.57+00:00

Hi

I am currently have a issue signing in a user into their MS outlook mobile,i have done the basics uninstall reinstall the app. Tried clearing the cache and app data, still no luck. Checked accounts the domain is not signed in any where, user has a Samsung S25.

Please advise if anyone has a solution for me.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. AI answer

    2025-11-20T12:31:29.95+00:00

    To troubleshoot the issue with signing into Outlook on a Samsung S25 mobile device, you can try the following steps:

    1. Check Account Status: Ensure that the user's account is active and not blocked. You can verify this by checking the account status in the Microsoft Entra admin center.
    2. Reset Password: If there are any issues with the account, resetting the user's password may help resolve the sign-in problem.
    3. Enable Notifications: Make sure that notifications are enabled for the Outlook app, as this can sometimes affect functionality.
    4. Turn Off Battery Optimization: Disable battery optimization for the Outlook app to ensure it runs smoothly in the background.
    5. Check for Updates: Ensure that both the Outlook app and the device's operating system are up to date.
    6. Collect Diagnostic Logs: If the issue persists, collect diagnostic logs from the Outlook app settings and provide them to Microsoft Support for further assistance.

    These steps should help in resolving the sign-in issue with the Outlook mobile app.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Anonymous
    2025-11-20T13:46:47.96+00:00

    Hi Bhavesh Nathoo

    Thank you for reaching out to Microsoft Q&A Forum and providing details about the troubleshooting steps you've already tried. I'm sorry to hear you're running into issues signing into Outlook for Android on your Samsung Galaxy S25.

    • If possible, please provide a screenshot of the exact error message in a private message for your security. It would also be helpful to know if other Microsoft apps are affected.

    To start, please test signing in on a different device or via the web version of Outlook.

    Next, check your internet connection: try switching between Wi-Fi and mobile data, or use a VPN if applicable (but disable it first to test).

    For detailed steps, kindly refer to this support article: Set up email in the Outlook for Android app - Microsoft Support. If you're unable to sign in at all, please check out: Can't sign in to the Outlook mobile app - Microsoft Support.

    Based on the "For business" tag, it seems you are using a work account. Multi-factor authentication (MFA) might be involved, ask your organization's Global Administrator to follow this official guide to reset your MFA settings. Additionally, have them navigate to the Microsoft 365 admin center to verify that the "Mobile (Exchange ActiveSync)" option is enabled under "Manage email apps" (found in the user's mail settings). If it's disabled, enabling it could resolve the issue.

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  3. Sangho Cho 10 Reputation points Microsoft Employee
    2025-11-24T16:45:45.6366667+00:00

    (content added)

    "Link to Windows" app is updated on 19 Nov 2025.

    Please update "Link to Windows" app using Google Play

    It redirects you to Company Portal app correctly.

    For factory resete devices or out of box devices, check if "Link to Windows" app is the latest version.

    Enable developer mode and USB debugging for Android device.

    Connect your device using USB cable, and run following command:
    (download adb from here: https://developer.android.com/tools/adb?hl=en):

    adb shell pm disable-user com.microsoft.appmanager

    It disables "Link to Windows" app, which app was unexpectedly taking over the broker role.

    Then, restart Teams (or other Microsoft 365 application) and login again!

    I posted more details: https://sanghocho.tistory.com/10

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    3 people found this answer helpful.
  4. Fernando Augusto 40 Reputation points
    2025-11-27T12:06:57.6066667+00:00

    Try install/update Microsoft Authenticator.

    It's solve the problem for me.

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    7 people found this answer helpful.
  5. Sameer Agarwal 0 Reputation points Microsoft Employee
    2026-04-17T18:43:44.1933333+00:00

    Answer is available at below link:
    https://www.linkedin.com/pulse/error-something-went-wrong-4oggx-samsung-galaxy-android-agarwal-4c6nc

    Error: Something went wrong. [4oggx] on Samsung Galaxy Android devices - User is unable to access Outlook and Teams apps

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