Can't get into my outlook account

Hi Lillian Horne,

Thank you for reaching out to Microsoft Q&A Forum! I understand how frustrating and confusing it is to be locked out after trying to set up an alias.

Here are the rules for adding an alias:

1. A maximum of 2 alias addresses can be added within a rolling 7-day period. to add more you need to wait for 7 days
2. A maximum of 10 active alias address can exist on an account
3. A maximum of 10 alias addresses can be created within the previous rolling 12-month period

Please try the following steps:

1. Clear browser cache and cookies (If login fails)

If the system still redirects you to the alias error screen, your browser may have cached the failed alias attempt.

• Clear the cache and cookies in the browser you are using.
• Restart the browser and go directly to Outlook.com, then try signing in with your original email address again (not the new @outlook alias).

2. Wait for the alias limit to reset

The error "We limit how frequently you can add aliases" means:

• You've tried to add multiple aliases in a short time
• Wait 7-10 days before trying to add more aliases
• This doesn't prevent you from signing in, it only prevents adding new aliases

3. If you still can't sign in with your original email

Open a private/incognito window, turn off VPN/proxy, and try again. If needed, reset the password using your existing recovery method (alternate email/phone):

• Go to: https://account.live.com/password/reset
• Enter your original Microsoft 365 email
• Follow password reset steps.

For more details, you can also check Add or remove an email alias in Outlook.com - Microsoft Support

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your understanding and please let me know how it goes after trying these steps.

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