My Microsoft for Startups Interface is not working

Question

My Microsoft for Startups Interface is not working

Sammed Mangave 70

Hello Microsoft,
my Microsoft for Startups
whether its support ticket section (not able to submit or wrote one)
or to complete remaining task section (documents are not accepting to verify
got new credits but not able see in my account (got a email bout the increased credits)

please guide me .....i am circulating w/the pages and things

Manish Deshpande 8,295 Reputation points Microsoft External Staff Moderator

2025-11-19T16:16:35.11+00:00
Hello Sammed Mangave

Thank you for reporting the issues you’re experiencing with the Microsoft for Startups portal, including support ticket submission, document verification, and the visibility of recently granted credits. We understand how disruptive this can be, and we appreciate your patience.

User Experiencing:

Inability to select a category or submit a support ticket

Document uploads not completing or failing during verification

Startup credits not appearing in the Azure account despite receiving the confirmation email

Our team is actively investigating these issues on the Startups portal and Azure credit provisioning services.

While the issue is being resolved, you can try the following workarounds:

Browser and cache reset

Try using an incognito/private window

Clear browser cache

Or switch to a different browser (Edge/Chrome)

Verify correct directory and subscription

Ensure you are logged into the correct Azure AD directory associated with your Startup account.

Open the directory picker in the top-right corner and select the tenant associated with your application.

Check your Startup Benefits page

Visit the Microsoft for Startups Founders Hub dashboard and check the Benefits page to confirm credit status.

Alternative support path : If the Support Ticket section still doesn’t allow category selection, you can reach Microsoft support through:

Azure Portal → Help + Support → New Support Request

Or send details to your Founders Hub onboarding email (if provided in your welcome message).

Thank you again for your patience, and please rest assured that your credits and submitted documents will remain unaffected while this issue is being resolved.

Thanks,
Manish Deshpande.
Madi 0 Reputation points

2025-11-20T14:12:30.7+00:00

Same problem for me. On top, I have been granted Credits this week and they are gone now. Can not contact support about this because of the interface issues
Manish Deshpande 8,295 Reputation points Microsoft External Staff Moderator

2025-11-25T13:10:50.62+00:00

Hello Sammed Mangave

I wanted to check if my last response made sense. I’d be glad to assist further or explain anything in more detail and please accept as Yes and upvote if the answer is helpful so that it can help others in the community.
Ben Ouellet 0 Reputation points

2025-11-25T16:11:36.9533333+00:00

I have had the same issue since Day 1. I am validated as a company in all other Microsoft platform and I have submitted multiple documents. The message remains the same: Verify your businessYour information has failed verification. Click 'Appeal review' to correct and resend your information.. That is despite having been previously Validated and approved. My Credits are expiring in December 2025 unfortunately and I am not happy about that, especially with the number of Microsoft products we use.
Sammed Mangave 70 Reputation points

2025-11-25T17:42:03.12+00:00

Hello @Manish Deshpande

, Thank you for your response.

I tried all the suggested steps (cache reset, incognito, switching browsers, and verifying the correct directory), but the issue still persists on my side:

Support ticket category still doesn’t load

Document verification still fails.

Credits still not visible despite the confirmation email

Since the workarounds didn’t resolve the issues, could you please check if there’s an internal outage or ongoing maintenance on the Founders Hub portal? If possible, please share an update or the next steps so I can proceed with my setup.

Thank you for your help.

Regards, Sammed Mangave
Manish Deshpande 8,295 Reputation points Microsoft External Staff Moderator

2025-11-26T11:47:53.17+00:00

Hello @Sammed Mangave

There is no Outage and Maintenance on going on the Portal.
Manish Deshpande 8,295 Reputation points Microsoft External Staff Moderator

2025-12-01T21:30:54.5866667+00:00

Hello Sammed Mangave

I wanted to check if my last response made sense. I’d be glad to assist further or explain anything in more detail and please accept as Yes and upvote if the answer is helpful so that it can help others in the community.
Manish Deshpande 8,295 Reputation points Microsoft External Staff Moderator

2025-12-02T19:25:10.23+00:00

Hello Sammed Mangave

I wanted to check if my last response made sense. I’d be glad to assist further or explain anything in more detail and please accept as Yes and upvote if the answer is helpful so that it can help others in the community.
Sammed Mangave 70 Reputation points

2025-12-03T07:34:33.4166667+00:00

Hello @Manish Deshpande

Actually the main issue is the subscription we got in early days is out of its limits.
On the other hand got new credits to continue w/this subscription got official mail but it was not updated on portal so what getting mail bout this sucscription that
it will converted to pay-as-you-go.
also lot of other issue there
Can u please guide me through this
regards ,
sammed

Answer accepted by question author

Manish Deshpande 8,295 Microsoft External Staff Moderator

Hello Sammed Mangave

Since your subscriptions level issues and you can create a support ticket through the azure portal (portal.azure.com).

Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or
https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
Click on Create a Support Request.
On right-side panel, enter Subscription and click Go > select the issue with "Subscription management" > select your Subscription then click Next.
Click on the Create support request on top of the panel.
Select the Issue type as Subscription management and, select the summary, problem type and problem subtype as below > click on the Next**.**
Do not click on any recommendation solution/article, instead click on the Return to support request then click Next.
Fill out all the required information and provide a clear description of your issue and click Next
Review and create as submit the support request
You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details:
How to create an Azure support request - Azure supportability | Microsoft Learn

Thanks,
Manish Deshpande

0 comments

2 additional answers

Your answer

Manish Deshpande 8,295 Reputation points Microsoft External Staff Moderator

2025-11-19T16:16:35.11+00:00

Hello Sammed Mangave

Thank you for reporting the issues you’re experiencing with the Microsoft for Startups portal, including support ticket submission, document verification, and the visibility of recently granted credits. We understand how disruptive this can be, and we appreciate your patience.

User Experiencing:

Inability to select a category or submit a support ticket

Document uploads not completing or failing during verification

Startup credits not appearing in the Azure account despite receiving the confirmation email

Our team is actively investigating these issues on the Startups portal and Azure credit provisioning services.

While the issue is being resolved, you can try the following workarounds:

Browser and cache reset

Try using an incognito/private window

Clear browser cache

Or switch to a different browser (Edge/Chrome)

Verify correct directory and subscription

Ensure you are logged into the correct Azure AD directory associated with your Startup account.

Open the directory picker in the top-right corner and select the tenant associated with your application.

Check your Startup Benefits page

Visit the Microsoft for Startups Founders Hub dashboard and check the Benefits page to confirm credit status.

Alternative support path : If the Support Ticket section still doesn’t allow category selection, you can reach Microsoft support through:

Azure Portal → Help + Support → New Support Request

Or send details to your Founders Hub onboarding email (if provided in your welcome message).

Thank you again for your patience, and please rest assured that your credits and submitted documents will remain unaffected while this issue is being resolved.

Thanks,
Manish Deshpande.
Madi 0 Reputation points

2025-11-20T14:12:30.7+00:00

Same problem for me. On top, I have been granted Credits this week and they are gone now. Can not contact support about this because of the interface issues
Manish Deshpande 8,295 Reputation points Microsoft External Staff Moderator

2025-11-25T13:10:50.62+00:00

Hello Sammed Mangave

I wanted to check if my last response made sense. I’d be glad to assist further or explain anything in more detail and please accept as Yes and upvote if the answer is helpful so that it can help others in the community.
Ben Ouellet 0 Reputation points

2025-11-25T16:11:36.9533333+00:00

I have had the same issue since Day 1. I am validated as a company in all other Microsoft platform and I have submitted multiple documents. The message remains the same: Verify your businessYour information has failed verification. Click 'Appeal review' to correct and resend your information.. That is despite having been previously Validated and approved. My Credits are expiring in December 2025 unfortunately and I am not happy about that, especially with the number of Microsoft products we use.
Sammed Mangave 70 Reputation points

2025-11-25T17:42:03.12+00:00

Hello @Manish Deshpande

, Thank you for your response.

I tried all the suggested steps (cache reset, incognito, switching browsers, and verifying the correct directory), but the issue still persists on my side:

Support ticket category still doesn’t load

Document verification still fails.

Credits still not visible despite the confirmation email

Since the workarounds didn’t resolve the issues, could you please check if there’s an internal outage or ongoing maintenance on the Founders Hub portal? If possible, please share an update or the next steps so I can proceed with my setup.

Thank you for your help.

Regards, Sammed Mangave
Manish Deshpande 8,295 Reputation points Microsoft External Staff Moderator

2025-11-26T11:47:53.17+00:00

Hello @Sammed Mangave

There is no Outage and Maintenance on going on the Portal.
Manish Deshpande 8,295 Reputation points Microsoft External Staff Moderator

2025-12-01T21:30:54.5866667+00:00

Hello Sammed Mangave

I wanted to check if my last response made sense. I’d be glad to assist further or explain anything in more detail and please accept as Yes and upvote if the answer is helpful so that it can help others in the community.
Manish Deshpande 8,295 Reputation points Microsoft External Staff Moderator

2025-12-02T19:25:10.23+00:00

Hello Sammed Mangave

I wanted to check if my last response made sense. I’d be glad to assist further or explain anything in more detail and please accept as Yes and upvote if the answer is helpful so that it can help others in the community.
Sammed Mangave 70 Reputation points

2025-12-03T07:34:33.4166667+00:00

Hello @Manish Deshpande

Actually the main issue is the subscription we got in early days is out of its limits.
On the other hand got new credits to continue w/this subscription got official mail but it was not updated on portal so what getting mail bout this sucscription that
it will converted to pay-as-you-go.
also lot of other issue there
Can u please guide me through this
regards ,
sammed

Answer 1

Sammed Mangave 70

hello , I am on the right portal w/t my email but

Support ticket in that question is not working....its open the section but not able to choose category.
Document verification it get uploaded but when i submit it wont accepting
i will wait for the credits.

0 comments

Answer 2

It sounds like you're experiencing multiple issues with the Microsoft for Startups Portal. Here are some steps you can take to troubleshoot:

Support Ticket Submission Issues: If you're unable to submit a support ticket, make sure you are signed in to the Microsoft for Startups Portal. Click on the "?" icon in the top-right corner and select "Submit a Support Ticket." If the issue persists, try clearing your browser cache or using a different browser.
Document Verification Issues: If your documents are not being accepted for verification, ensure that they meet the required format and size specifications. If you continue to face issues, consider reaching out through the support ticket system for assistance.
Azure Credits Visibility: To check if your Azure credits are showing under your account, log into the Azure portal and navigate to Cost Management -> Billing -> Payment methods. If you received an email about increased credits but do not see them, it may take some time for the changes to reflect in your account. If they still do not appear, submit a support ticket for further investigation.

If these steps do not resolve your issues, I recommend contacting support directly through the portal for more personalized assistance.

References: