I can´t compose new message

Hi Kolfinna Guðmundsdóttir

Thank you for reaching out to Microsoft Q&A Forum and providing details about your Outlook issue.

I'm sorry to hear you're having trouble composing new emails in Classic Outlook for Windows (business edition).

To better understand, could you please provide a bit more information:

What version of Outlook are you using?

Are you seeing any error messages when you click "New Email"?

Does this happen in other views or only in specific folders?

Have you recently installed any updates, add-ins, or made changes to your system?

In the meantime, here are some recommended troubleshooting steps you can try:

• Restart Outlook in Safe Mode: Close Outlook, then hold down the Ctrl key while launching it. Choose "Yes" when prompted to start in Safe Mode.
• Repair Outlook: Please refer to this article for detailed steps: Repair an Office application.
• Create a New Outlook Profile: If the above doesn't help, try setting up a fresh profile. Go to Control Panel > Mail (or search for "Mail" in Windows Search), click "Show Profiles" then "Add" to create a new one. Set it as the default and test composing a new email. (Note: This won't delete your emails, but you may need to reconfigure your accounts).
• If none of these steps resolve the issue, you might consider switching to the New Outlook. For guidance: Start using New Outlook for Windows.

I hope this explanation clarifies the situation and one of these steps gets you back up and running. Please let me know how you get on, as your feedback is valuable to the community.

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