Nasty loop for Azure customer Serviuce

Question

Nasty loop for Azure customer Serviuce

Sean 20

How do I get around this. I get an Azure error of Error code: AADSTS5000225 when i try to sign in due to inactivity. To raise an Azure ticket I need to log in which I can't. Phone support imnmediatly routes me to a message of raise a ticket online and automatically disconnects. But Microsoft is still billing me.

Sean 20 Reputation points

2025-11-08T19:31:55.1466667+00:00

Their global support numbers immeditely route me to a message telling me to log in and create a ticket but obviously I can't log in.

Answer accepted by question author

Sridevi Machavarapu 33,825 Microsoft External Staff Moderator

Hello Sean,

We would like to inform you that your tenant has been successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If the resolution was helpful, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions.

Thank you for helping to improve Microsoft Q&A!

Sridevi Machavarapu 33,825 Reputation points Microsoft External Staff Moderator

2025-11-21T19:08:57.7933333+00:00

Hello Sean,

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Accepted." This helps both us and others in the community.

1 additional answer

Your answer

Sean 20 Reputation points

2025-11-08T19:31:55.1466667+00:00

Their global support numbers immeditely route me to a message telling me to log in and create a ticket but obviously I can't log in.
Sridevi Machavarapu 33,825 Reputation points Microsoft External Staff Moderator

2025-11-21T19:08:57.7933333+00:00

Hello Sean,

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Accepted." This helps both us and others in the community.

Answer 1

To resolve the issue related to the error code AADSTS5000225, which indicates that your Azure tenant has been blocked due to inactivity, you can take the following steps:

Contact Microsoft Support: Since you are unable to log in to raise a ticket online, you can reach out to Microsoft Support directly by calling their global support phone numbers. It's important to explain your situation regarding the inability to log in and the billing issue you are facing.
Request Tenant Reactivation: If you are the tenant administrator, you can request the reactivation of your tenant within 20 days of it entering an inactive state. This can be done through the support channels provided by Microsoft.
Avoid Multiple Requests: If you have already submitted a request for assistance, refrain from submitting another request until you receive a response regarding your existing case.
Monitor Billing: While you are resolving the access issue, keep an eye on your billing statements to ensure that you are not incurring unnecessary charges for the inactive tenant.

If you need further assistance, consider checking the Microsoft documentation for guidance on handling inaccessible tenants and reactivation processes.

References:

Tenant inaccessible due to inactivity