account hacked and cant get access.

Question

account hacked and cant get access.

Amarnadh madhu 20

one of my microsoft accounts an important one got hacked and i cant get access. They changed the primary email,removed the recovery number, etc and now automated systems are failing me and i cant get an actual person because i getting to dead ends again and again. i tried this https://account.live.com/acs but it says account not found. i dont know what to do.

Moved from: Community Center | Discuss the Q&A site | Other feedback. Update: I had to contact microsoft support via live chat. And after going back and forth they suspended my account so it couldn't be accessed by anybody but recovery was not possible.

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Answer accepted by question author

Virginia M 42,155 Independent Advisor

Hello, I’m Virginia.

Please note we’re not Microsoft but fellow users like yourself & have no access to accounts.

Try recovering your account here:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Or:

https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

If none of the above work then you’ll require the account recovery form:

https://account.live.com/acsr

Please note if you have 2/multi factor authentication active on your account then you cannot use the form to recover the account.

If you’re successful in changing the details then you may find that the account is limited for 30 days, this is a security feature & cannot be circumvented.

Please be aware that as the email address has been changed to that of the hacker &/or 2fa/mfa has been enabled then usually there’s nothing which can be done. You would need to create a new account & request that Microsoft transfer any purchases & subscriptions to the new account.

Or contact Microsoft here:

https://support.microsoft.com//help/4051701/

https://support.microsoft.com/contactUs

Amarnadh madhu 20 Reputation points

2025-11-08T14:49:28.23+00:00

This is the standard procedure. But try get support button at the bottom and proceed according to issue and you can get into a live chat with an actual person, which was the best and only option in my case (they didn't make it easy to get in touch with an actual person, can get you confused if you are not that experienced with this)
Virginia M 42,155 Reputation points Independent Advisor

2025-11-08T16:43:25.4466667+00:00

As we don’t have access to accounts it’s the only suggestion we can offer.

When contacting support & you reach the bot you can say “I wish to speak with a real person” which should get you put through.

1 additional answer

Your answer

Amarnadh madhu 20 Reputation points

2025-11-08T14:49:28.23+00:00

This is the standard procedure. But try get support button at the bottom and proceed according to issue and you can get into a live chat with an actual person, which was the best and only option in my case (they didn't make it easy to get in touch with an actual person, can get you confused if you are not that experienced with this)
Virginia M 42,155 Reputation points Independent Advisor

2025-11-08T16:43:25.4466667+00:00

As we don’t have access to accounts it’s the only suggestion we can offer.

When contacting support & you reach the bot you can say “I wish to speak with a real person” which should get you put through.

Answer 1

If your Microsoft account has been hacked and you are unable to regain access due to changes made by the hacker, you may need to follow specific recovery steps. Here are some actions you can take:

Verify Your Identity: If you have lost access to your recovery email and phone number, you may need to provide identity verification through other means. Visit the Microsoft account recovery page and follow the prompts to verify your identity.
Submit a Support Request: If automated recovery options are failing, you can submit a support request to Microsoft. Go to the Microsoft 365 support page and select options related to account recovery. You may need to provide documentation to prove ownership of the account.
Contact Microsoft Support: If you cannot resolve the issue through the automated system, consider reaching out to Microsoft support directly. You can find the appropriate contact information for your region on the Microsoft support site.
Check for Additional Help: If your account is associated with an organization (like a school or business), contact your IT department for assistance. They may have additional recovery options available.
Prevent Future Issues: Once you regain access, consider setting up additional security measures like two-factor authentication to protect your account from future unauthorized access.

If you continue to face challenges, it may be necessary to escalate the issue through Microsoft support channels to get in touch with a representative who can assist you further.

References: