Personal vs work account

Question

Personal vs work account

DonnetteBerryMolock-8723 45

When logging into my outlook live account I am being ask to choose between my personal account and a work account that I didn’t know existed. I went to the my account portal and put in my outlook live email account to leave this organization and I can’t log in because I do not know who the organization is. https://myaccount.microsoft.com is asking me to log in with my work email. I do not know who the organization is that set this up. It will not accept my outlook live account.. how do I fix this?

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Johannes Kingma 46 Reputation points

2026-08-16T08:13:07.1766667+00:00
Microsoft provides two separate links.

account.microsoft.com

myaccount.microsoft.com

For your private (or family?) account use 1. for your busines or school account use 2. I have two separate avatars to quickly see which one is on. Beware though du to an error in the vibe coded interface if logged on to both in the same browser changing the avatar in one alse changes it in the other.
Woper 0 Reputation points

2026-08-19T10:10:47.63+00:00

I think I have a similar issue. I want to create a Passkey and this is not possible. I am getting redirected to a work/school environment, so it feels like I don’t have a personal account. That’s why the passkey page isn’t working. I can imagine that this has to do with a MS Home Use Program which I used long time ago. Can somebody help me please?
Hornblower409 16,335 Reputation points

2026-08-20T05:23:56.57+00:00

@Woper said

I want to create a Passkey and this is not possible.

You will not get any help for your issue by adding to an old post.I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem. This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

1 answer

Johannes Kingma 46 Reputation points

2026-08-16T08:13:07.1766667+00:00

Microsoft provides two separate links.

account.microsoft.com

myaccount.microsoft.com

For your private (or family?) account use 1. for your busines or school account use 2. I have two separate avatars to quickly see which one is on. Beware though du to an error in the vibe coded interface if logged on to both in the same browser changing the avatar in one alse changes it in the other.
Woper 0 Reputation points

2026-08-19T10:10:47.63+00:00

I think I have a similar issue. I want to create a Passkey and this is not possible. I am getting redirected to a work/school environment, so it feels like I don’t have a personal account. That’s why the passkey page isn’t working. I can imagine that this has to do with a MS Home Use Program which I used long time ago. Can somebody help me please?
Hornblower409 16,335 Reputation points

2026-08-20T05:23:56.57+00:00

@Woper said

I want to create a Passkey and this is not possible.

You will not get any help for your issue by adding to an old post.I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem. This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

Answer 1

Dear DonnetteBerryMolock-8723,

Thank you for posting your question to the Microsoft Q&A forum.

What you have is often called a "dual account." This happens when your single @outlook.com email address is being used as a username for two separate identities in the Microsoft cloud. This is why you are given the choice ("Personal" or "Work/School") when you log in.

The reason you might be seeing a login failure is that when you get to the login page, you must explicitly tell it to log in as the "Work or School" account. If you just log in normally, it will default to your "Personal" account, which has no access to that portal.

Here are the steps to fix this by leaving the guest organization:

Open a New InPrivate window (in Microsoft Edge) or a New Incognito window (in Google Chrome). This is a crucial step to ensure you are not signed in to any other account.
Go directly to this specific link: https://myaccount.microsoft.com/organizations
Type in your @outlook.com email address and click Next.
You will see a screen asking you to choose. This is the most important step: Select "Work or school account".
Type in your normal @outlook.com password when prompted.
This should log you into the Work/School portal and land you on the "Organizations" page.
You will see your "Home" organization and "Other organizations you collaborate with"
Find the organization you want to remove in the "Other organizations you collaborate with" list and click the "Leave" button next to it.
Confirm you want to leave.

After you successfully "Leave" the organization, it can take 24-72 hours for the link to be fully broken. After that time, the "Work or school account" option should finally be gone when you log in.

I hope these steps help you resolve the dual-account issue. Please let us know if you run into any trouble. If you have any questions or need further assistance on how these accounts operate, feel free to reach out. I am here to help.

I look forward to hearing back from you.

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Chloe-L 13,700 Reputation points Microsoft External Staff Moderator

2025-11-14T22:55:23.1433333+00:00

Dear DonnetteBerryMolock-8723,

Good day to you! I'm just checking in to see if the solution we provided has resolved your issue.

Please let us know if you require any further assistance.

Warm regards,