The borders on tables in Microsoft Word keep disappearing for all people in my company

Revisit the support page. It was updated on November 13. The fix they tried did not work. They are still working on one that will.

I will be editing the answer to provide this update.

• Is this happening with all Word documents or only specific ones? 
  • I don't know about ALL, but it's happening in multiple shared Word documents.
• Are the borders missing in Print Preview or just on-screen? 
  • It's not just the borders, the entire custom table setting seems to be wiped. It loses the formatting - borders, font color, background color, font size, paragraph and row settings.
• Does the issue persist when opening the document in Word Online? 
  • Yes.
• Where is the file saved on OneDrive, SharePoint, or locally? 
  • For the ones where I've seen it, saved on SharePoint. But that's where we share documents, so it would be where I'd see it.
• Have you check if there anyone who might have modified the file? 
  • Yes, initially it looked like that might be part of the problem, but it wasn't we've found it now in documents that only one person had edited to set the table style and then when back a little later and the style was wiped. (There's still a table showing in the custom table styles section, but it doesn't have the style formatting - just the name of the custom style shows if you hover over it.)
• If the file is share for other user to edit it could you check the history version to see what the user have edit in the file?  You should turn on the Track changes for everyone. 
  • Track changes was on for everyone. As noted above, this occurs even when no one else has edited/changed the file since the person set the table style and used it. While it's possible someone else opened the file, this has happened now on enough files that were left during non-working hours that I can be fairly sure no one else even opened them between the time the first person set the style and then the same person when back in and found the style lost.

Our issue is similar to the thesis writer, we have documents that are hundreds of pages long with many tables, and it's a major problem when you fix all the formatting and come back to the file the next day to find that all the tables are messed up AGAIN!

Hi @Jonathan Khan, 

I'm sorry for the delay reply,  

I see that a lot of users have the same issue as you are having. However, there hasn’t been an official announcement or fix from Microsoft yet. 

I recommend encouraging affected end users to submit feedback and upvote existing feedback at Word · Community  

As forum moderators, we don’t have access to the detailed logs or backend systems needed to troubleshoot this effectively due to privacy and security constraints. Our product team is in charge of the site, and they constantly check customer reviews and feedback, The higher votes, the more attention the related team will pay on. And a lot of features are developed and improved based on customer feedback.  

How to Submit Your Suggestion to Microsoft:.   

1.Visit the Microsoft Feedback Portal:   

-Go to: Word · Community then Send Feedback and Describe your proposal in detail

Describe your suggestion clearly for example:  

“The borders on tables in Microsoft Word keep disappearing when the file is share on a SharePoint site"  

Alternatively you could also give feedback in Microsoft Word. 

Go to Word select the option that I point out 

Then select "Report a problem" 

Thank you again for your time and understanding. Looking forward to your response!  

Hi @Jonathan Khan, 

Thank you for posting your question in the Microsoft Q&A forum.   

Regarding that the borders on tables in Microsoft Word keep disappear. I’d like to ask a few quick questions to better understand your situation and assist you more effectively: 

• Is this happening with all Word documents or only specific ones? 
• Are the borders missing in Print Preview or just on-screen? 
• Does the issue persist when opening the document in Word Online? 
• Where is the file saved on OneDrive, SharePoint, or locally? 
• Have you check if there anyone who might have modified the file? 
• If the file is share for other user to edit it could you check the history version to see what the user have edit in the file?  You should turn on the Track changes for everyone. 
  You should be able to track who make changes to the table. If someone add something to the table or if someone format the table it will show the history. 
  
• If possible, could you please share screenshots of the issue and the version history?  Feel free to blur or hide any personal or sensitive information in the screenshots. 

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.  

I really appreciate your patience, and I’m here to help. Looking forward to your response!  

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