Windows is asking for a security key when I don't have one and Using Microsoft Windows_Not Chrome.

Question

Windows is asking for a security key when I don't have one and Using Microsoft Windows_Not Chrome.

TalismanSkulls 11

I Want to Change My Password so I DONT get locked OUT of my Account YET AGAIN! I keep getting asked for a passkey which I DO NOT HAVE and its not giving me an OPTION to Create One. Don't tell me its a Chrome or Firefox or other issue. This is DIRECT From Microsoft services through Microsoft software. LET ME CHANGE MY PASSOWRD!

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Kari Hunter 0 Reputation points

2026-08-29T03:31:49.1633333+00:00

Why do I keep getting prompted to e ter a code sent to my email when I have entered .my password correctly and then after it says my passkey was not added correctly? I never asked for one! Unusual activity? I am just trying to sign in my account with my password. Who cares if I am in a different location? Who stays in one place their entire life and it is none of Microsoft's business anyways?
Hornblower409 16,075 Reputation points

2026-08-30T04:09:25.5566667+00:00

@Kari Hunter said

Why do I keep getting prompted to e ter a code sent to my email when I have entered .my password correctly

You will not get any help for your issue by adding to an old post. You must start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem.

1 answer

Kari Hunter 0 Reputation points

2026-08-29T03:31:49.1633333+00:00

Why do I keep getting prompted to e ter a code sent to my email when I have entered .my password correctly and then after it says my passkey was not added correctly? I never asked for one! Unusual activity? I am just trying to sign in my account with my password. Who cares if I am in a different location? Who stays in one place their entire life and it is none of Microsoft's business anyways?
Hornblower409 16,075 Reputation points

2026-08-30T04:09:25.5566667+00:00

@Kari Hunter said

Why do I keep getting prompted to e ter a code sent to my email when I have entered .my password correctly

You will not get any help for your issue by adding to an old post. You must start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem.

Answer 1

Dear TalismanSkulls,

Welcome to Microsoft Q&A Forum.

I understand that's an incredibly frustrating situation. Let's get you back into your account and update your settings to prevent this.

Follow these steps in order:

Go Directly to the Password Reset Page: Open any browser and go to: https://account.live.com/resetpassword.aspx
Select "I forgot my password." Enter your email address. You will be guided through account recovery using your recovery email or phone number. This is the fastest way to bypass the passkey prompt.
If That Doesn't Work, Use a "Clean" Browser:
- Open an Incognito (Chrome) or Private (Firefox) window.
- Go to the same password reset link from Step 1 and try again. This often bypasses the cached prompt.

Once you are back into your account, do this to prevent it from happening again:

Go to your Microsoft account security settings: https://account.microsoft.com/security
Review and update your Security info (phone/email). This is your lifeline.
In Advanced security options, you can manage or remove any unwanted passkeys.

Please let me know how these suggestions work for you or if you require further assistance.