How can I get my virginmedia email account onto outlook (the new one)

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How can I get my virginmedia email account onto outlook (the new one)

Budsy 5

How can I get my virginmedia e-mails on the new outlook for windows? Thank you.

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2 answers

Answer 1

SD - IA 180.7K Independent Advisor

Hi,

You must add an account, before that you must make a password for My Virgin media.

Via https://www.mailjerry.com/virgin-media-email-settings/

Sign in to My Virgin Media.
Go to Account Settings → Account details.
Under Virgin Media Mail, select Manage beside Virgin Media Mail App Password.
Click Generate to create a new app password. Copy it. This is essential — the normal account password will not work.
Open Outlook for Windows → Settings (gear icon) → Accounts → Add account.
Enter your full Virgin Media email address (e.g., ******@virginmedia.com) and click Connect.
When Outlook asks for your password, paste the app password you created earlier, not your normal login password.
If Outlook does not detect your settings automatically, enter them manually:
- Incoming mail (IMAP): imap.virginmedia.com
- Port: 993
- Encryption: SSL/TLS
- Outgoing mail (SMTP): smtp.virginmedia.com
- Port: 465
- Encryption: SSL/TLS
- Authentication: Required (use your full email and app password).
Save and restart Outlook.

Your Virgin Media emails should now start syncing properly in the new Outlook.

I look forward to your response and am eager to collaborate until we find a solution.

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Budsy 5 Reputation points

2025-10-24T16:41:15.9566667+00:00

Thanks. It kept taking me to a microsoft account and didn't recognise my virginmedia account.
Carol Brooks 0 Reputation points

2026-09-25T11:06:36.3666667+00:00

I keep getting a message that says the connection to the incoming (IMAP) server was dropped - any ideas?
Hornblower409 16,350 Reputation points

2026-09-26T04:47:48.7566667+00:00

@Carol Brooks said

I keep getting a message that says the connection to the incoming (IMAP) server was dropped

I understand that you have the same or similar issue to the one discussed in this thread. But you will probably not get any help by adding to an old post.

I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

(You can put the link for this page in your new Question for reference)

Answer 2

SD - IA 180.7K Independent Advisor

Hi,

Just add the email account here, by clearing the existing entry.. Choose IMAP when prompted.

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