all emails go to my junk folder

Jim Andrews 30 Reputation points
2025-10-23T21:30:25.6+00:00

All my incoming emails now go directly to my Junk folder, even those in my contacts. I even tried sending one to myself and it still went directly to Junk. This started a couple weeks ago.

Outlook | Windows | New Outlook for Windows | For home
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Answer accepted by question author
EmilyS726 270.5K Reputation points Independent Advisor
2025-10-23T22:03:57.5133333+00:00

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon in the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional transfer, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

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