Office apps not saving files to OneDrive automatically

Hi Estevez Janeen, 

Welcome to Microsoft Q&A Forum! 

Have a good day and I hope you're doing well! 

Thank you for sharing the details of your issue. I understand that having Office apps no longer automatically save files to OneDrive can be disruptive and quite frustrating, especially when you're used to this convenient feature. Based on the screenshot you sent (with OneDrive - Personal), it seems the problem might stem from the account signed in to Office (like Word or Excel) not fully matching the OneDrive account, or the default save location not being set up correctly. This is a common issue on Mac, and it's usually easy to fix. 

I'll guide you through simple steps to check and resolve it. Please follow them in order, and remember to save your work beforehand to avoid any data loss. 

Check and Re-Sign In to Your Account in Office 

1. Ensure you're signed in with the same Microsoft 365 account that you use for OneDrive - Personal (as shown in your screenshot, with the displayed account name). 
2. If you see multiple accounts (e.g., personal and work), Sign Out of all first, then Sign In again with only your primary account. 

• Office and OneDrive need to "communicate" through the same account for AutoSave to work. If they're mismatched, files will only save locally and not to the cloud. 

Check and Change the Default Save Location  

1. After signing in correctly, open Word or Excel. 
2. Go to the menu: Word > Preferences (or Excel > Preferences), then select File Locations. 
3. Check if the default folder points to your OneDrive folder (usually /Users/[Your name]/Library/CloudStorage/OneDrive-Personal). 
4. If it's not correct, click Modify and select your OneDrive folder as the default save location. 

For more detailed guidance: You can refer to Microsoft's official article here for illustrated steps: Change save frequency and where Word AutoRecovery files are stored on Mac 

• In certain situations, OneDrive uses a special folder in "CloudStorage." If Office is still pointing to an old location, AutoSave won't sync automatically. 

After trying these steps, open a new file in Word/Excel, turn on AutoSave, and check if the file appears on OneDrive automatically. If it still doesn't work, you can try resetting OneDrive. For detailed steps, refer to this guide: Reset OneDrive on Mac

I hope this information will be partially helpful and clarify for you how OneDrive and Office work. If the issue persists, could you send me a screenshot of the Sign In section in Office or the File Locations folder? I'll provide more tailored support based on that. If I misunderstood or if anything is unclear, feel free to reach out. 

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