How to fix MS Paint crashed?

Question

How to fix MS Paint crashed?

JialiYangDEVREL 21 Microsoft Employee Admin

Hello, so recently I've been having issues with the MS Paint app, so yesterday I just installed Rectify11 and MicaForEveryone to personalize my Windows 11, today I'm having issues when I open MS Paint, MS Paint opens, but after 5 seconds the app suddenly closes, I try again to open it but it still closes, and when I check in Event Viewer, I find that there's a problem with the ucrtbase.dll file, I tried the sfc /scannow command in the command prompt, and I restarted my laptop but it didn't work, I tried to Repair and Reset MS Paint in Settings, but it still crashes, i already uninstalled Rectify11 and MicaForEveryone but it didn't work, please tell me how to fix it.

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2 answers

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Answer 1

Francisco Montilla 31,825 Independent Advisor

Hello,

As a first step, I would recommend to repair Windows' component store, then do a clean reinstall of Paint.

Run an elevated Windows Terminal or PowerShell as Administrator and run these commands exactly, one line at a time:

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Restart Windows. After the restart, remove the current Paint package and its registration, still from an elevated PowerShell:

Get-AppxPackage Microsoft.Paint -AllUsers | Remove-AppxPackage

Reinstall Paint from Microsoft Store. The fastest way is Win+R, then enter:

ms-windows-store://pdp/?ProductId=9PCFS5B6T72H

Press Enter, click Get or Install, then launch Paint and test. If Paint still closes after a few seconds, run the Store reset once:

wsreset -i

Restart again and try Paint. Tell me how far you get and what happens after each step.

Aslı Çay 0 Reputation points

2025-10-27T11:56:16.64+00:00

Hi, I was having the exact same problem, then I did everything you wrote. But the problem still occurs. Do you have any more suggestions?
David 20 Reputation points

2025-10-30T16:35:36.4533333+00:00

Thank you, Francisco. I was experiencing this exact same issue. The steps you outlined above worked for me. Interestingly, it MS Paint still crashed twice after doing the steps, but then it began to work fine after that.

Answer 2

To address the issue with MS Paint crashing, especially with the error related to ucrtbase.dll, you can follow these detailed steps:

Run the DISM Command: This command can help repair any corrupted system files that might be causing the issue. Open a command prompt with administrative privileges and execute the following command:
```
   Dism /online /cleanup-image /restorehealth
```
This process may take some time, so be patient until it completes.
Check for Corrupted Files with SFC: Since you've already run sfc /scannow, ensure that it completed successfully. If it found issues, it would attempt to repair them. If you haven’t done so yet, run the command again after the DISM command:
```
   sfc /scannow
```
Review the results to see if any integrity violations were found and fixed.
Reinstall MS Paint: If the problem persists, try uninstalling and reinstalling MS Paint:
- Go to Settings > Apps > Apps & features.
- Locate Paint in the list, click on it, and select Uninstall.
- After uninstalling, you can reinstall it from the Microsoft Store by searching for "Paint" and clicking Install.
Update Windows: Ensure your Windows 11 is fully updated, as updates can fix bugs and improve app stability:
- Go to Settings > Windows Update and click Check for updates. Install any available updates and restart your computer.
Use System Restore: If the crashing started after installing Rectify11 and MicaForEveryone, consider using System Restore to revert your system to a previous state:
- Search for Create a restore point in the Start menu and open it.
- Click on System Restore and follow the prompts to choose a restore point before the installation of the problematic software.
Check Event Viewer for Specific Errors: Since you mentioned checking the Event Viewer, continue to monitor it for specific error codes or messages related to MS Paint. Look for entries under Windows Logs > Application that correspond to the times when Paint crashes. This can provide more insight into what might be causing the issue.
Consider Third-Party Software Conflicts: Sometimes, third-party applications can interfere with system processes. Boot your computer in Safe Mode to see if MS Paint works there. If it does, a third-party application may be causing the conflict. You can then selectively disable startup programs to identify the culprit.

If after trying all these steps the issue still persists, it may be advisable to contact Microsoft support for further assistance. They can provide more targeted help based on the specific error messages you are encountering.

References: