Excel and office documents freezing on iphone

Question

Excel and office documents freezing on iphone

Mike Kelly 45

Hello,

Excel and office documents have started freezing when I open them on my iPhone. I am unable to edit any of my documents now. I’ve tried deleting the apps and reinstalling them, restarting iPhone, clearing the app’s cache but all to no avail. Any help with this would be greatly appreciated, thanks. Mike

Emile De Fina 10 Reputation points

2025-10-18T08:42:46.3366667+00:00

Same my site. I think that is’s a buggy update. No sense in 2025 that I have to make all the steps i read in order to have a broken solution at the end.
Nicole K 0 Reputation points

2025-10-20T05:03:34.9766667+00:00

I’m having the same issue but with word! I’ve reinstalled the app and restarted my iPad so many times and it’s still not fixed either
Clive Holden 0 Reputation points

2025-10-20T05:40:27.6+00:00

I am experiencing the problem since the app was updated to latest version
Jackie Valdez 0 Reputation points

2025-10-22T10:37:13.47+00:00

I’m having the same issue. I’ve uninstalled the app, reinstalled and I’ve even copy and pasted part of my file and it still says DOWNLOADED in front of where the file is located. Freezes when I try to add or change and on the new save I can’t see the formula and/or have to recreate it. Excel doesn’t need an update in App Store.
paul garrood 5 Reputation points

2025-10-22T20:07:41.42+00:00

Off a different site, here’s a temporary fix that works (on iPhone) When excel freezes, turn off wi-fi & straight back on, you can then carry on, as it works!!
Mike Kelly 45 Reputation points

2025-10-22T20:28:54.5566667+00:00

This works, thanks. Hopefully Microsoft take note as they don’t seem to be doing anything to sort this issue out!
Jackie Valdez 0 Reputation points

2025-10-22T21:11:12.4133333+00:00

There is a comment below that they are aware of the issue and trying to resolve it.

8 answers

Your answer

Emile De Fina 10 Reputation points

2025-10-18T08:42:46.3366667+00:00

Same my site. I think that is’s a buggy update. No sense in 2025 that I have to make all the steps i read in order to have a broken solution at the end.
Nicole K 0 Reputation points

2025-10-20T05:03:34.9766667+00:00

I’m having the same issue but with word! I’ve reinstalled the app and restarted my iPad so many times and it’s still not fixed either
Clive Holden 0 Reputation points

2025-10-20T05:40:27.6+00:00

I am experiencing the problem since the app was updated to latest version
Jackie Valdez 0 Reputation points

2025-10-22T10:37:13.47+00:00

I’m having the same issue. I’ve uninstalled the app, reinstalled and I’ve even copy and pasted part of my file and it still says DOWNLOADED in front of where the file is located. Freezes when I try to add or change and on the new save I can’t see the formula and/or have to recreate it. Excel doesn’t need an update in App Store.
paul garrood 5 Reputation points

2025-10-22T20:07:41.42+00:00

Off a different site, here’s a temporary fix that works (on iPhone) When excel freezes, turn off wi-fi & straight back on, you can then carry on, as it works!!
Mike Kelly 45 Reputation points

2025-10-22T20:28:54.5566667+00:00

This works, thanks. Hopefully Microsoft take note as they don’t seem to be doing anything to sort this issue out!
Jackie Valdez 0 Reputation points

2025-10-22T21:11:12.4133333+00:00

There is a comment below that they are aware of the issue and trying to resolve it.

Answer 1

Virginia M 42,480 Independent Advisor

Hello I’m Virginia a fellow Windows user.

Uninstall the MS apps then restart your iPhone/iPad & reinstall the apps. If this doesn’t work then report it as a bug - Windows key + F key to open the feedback app.

Mike Kelly 45 Reputation points

2025-10-20T15:06:00.4733333+00:00

Thanks for the advice but unfortunately this doesn’t work. I’ve also sent a message in the help & feedback for both excel and word app but had no response. Very poor from Microsoft.
Virginia M 42,480 Reputation points Independent Advisor

2025-10-20T16:05:06.8833333+00:00

Thanks for the update, sorry the uninstall & reinstall didn’t work. Microsoft won’t reply directly to individuals about their feedback but it’s the only way to let them know.
paul garrood 5 Reputation points

2025-10-20T21:09:56.0633333+00:00

Will you lose any data if you do this??
Virginia M 42,480 Reputation points Independent Advisor

2025-10-20T22:51:05.5+00:00

You shouldn’t lose any data Paul if you delete the apps & reinstall them. I certainly haven’t.
paul garrood 5 Reputation points

2025-10-21T08:17:38.58+00:00

Thank you
Virginia M 42,480 Reputation points Independent Advisor

2025-10-21T11:00:31.5966667+00:00

You’re welcome Paul.

Answer 2

YILMAZTASKIN 0

Bu yöntemlerin hiçbiri işe yaramıyor. Aylık düzenli ödeme yaptığım koskoca Microsoft bir an önce bir güncelleme yayınlamak zorunda olduğunu düşünüyorum. IOS 26 uyum sağlamamak küresel bir yazılım şirketi için, çok komik bir sorun!..

0 comments

Answer 3

Gordon Cole 0

I have the same problem. Can someone assist please

Gewuerzgurke 5 Reputation points

2025-10-19T19:11:14.38+00:00

Just want to add (so microsoft see that many people have this) that I have the same issue. Excel sheet on iOS is freezing after 1 second. On iPhone and iPad since the update

Answer 4

Kimberly Olaño 23,635

Microsoft is aware of the issue (especially on iOS 18.x) and is rolling out hotfixes. You can also report directly through the app: Excel → Settings (gear icon) → Help & Feedback → Send Feedback.

Mike Kelly 45 Reputation points

2025-10-19T10:19:09.6266667+00:00

Thank you. I’ll try this.
GDuff 0 Reputation points

2025-10-19T20:46:13.5566667+00:00

I upgraded to iOS 26.0.1 and started having issues recently. Hoping Microsoft gets this fixed pronto especially since I'm paying monthly for Office Suite 365.

Answer 5

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