Internal Camera works but isn't seen for the "Sign-In" option

Hi Rush,

Are you referring to Windows Hello Recognition? If your laptop only has a standard webcam, it won’t support Windows Hello Face. You can still use other Windows Hello options like:

• Fingerprint recognition (if your device has a fingerprint reader)
• PIN or password

To verify that your device supports IR Camera for Facial Recognition.

1. Open Device Manager Press Windows + X → Select Device Manager
2. Expand “Cameras” or “Imaging Devices”
3. Look for IR-related entries, such as:
   • Integrated IR Camera
   • Windows Hello Camera
   • Microsoft IR Camera Front

If you only see one camera “Integrated Camera”, it’s a standard webcam, not IR-capable or can't be use for log in method.