Recover Global Admin Account – MFA Access Lost Please Help!!!

Grey Platforms Query Team 30 Reputation points
2025-10-02T06:26:58.0433333+00:00

Hello,

I am currently locked out of one of my tenants as the only Global Administrator. My Microsoft Authenticator app was reset, and unfortunately, that was the only verification method configured for the account. Since there are no other Global Admin accounts, I no longer have access to the tenant.

Could someone from Microsoft please assist me in opening a case with the Data Protection Team to help regain access? @Anonymous , tagging you in case you are able to assist.

We are fully prepared to verify domain ownership by adding the required DNS or TXT records to our domain registrar if needed.

Also, I attempted to call the Data Protection Team at 1-866-807-5850, but the number does not appear to be working.

Thank you for your support.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Answer accepted by question author
Raja Pothuraju 47,615 Reputation points Microsoft Employee Moderator
2025-10-02T16:04:52.59+00:00

Hello Grey Platforms Query Team,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

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