Windows 11 unexpected restart caused by BAD_POOL_CALLER (Bugcheck 0xC2)

Question

Windows 11 unexpected restart caused by BAD_POOL_CALLER (Bugcheck 0xC2)

Artem Holovachov 0

Hello,

My PC suddenly restarted without warning. There was no BSOD shown on the screen, it just rebooted. After checking the Event Viewer, I found these entries:

Event ID 1001 (BugCheck): The computer has rebooted from a bugcheck. Bugcheck code: 0x000000C2 (0x000000000000000D, 0xffffa40a4262f470, 0x00000000506d7054, 0x00000000d58072a0)

Event ID 41 (Kernel-Power): The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.minidump: https://drive.google.com/file/d/1mwdbRzYSoIX1Cv_mGdzT8DY_wCgkQxbp/view?usp=drive_link

Additional info:

Windows 11, build 26100

System was stable before, no recent hardware changes

Happens randomly (not under heavy load)

Any help or advice on how to diagnose this further would be appreciated.

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2 answers

Your answer

Answer 1

SAID BENAMARA 0

After the Win11 25h2 Secend Update 02/2026,,

Also Get, Unexpected_Thread_exeption_not_hundld, and KERNEL_MODE_HEAP_CORRUPTION (0x135) i,, BAD_POOL_CALLER,,, caused by a Drivers confilct whan system start, or when trying to acces to windows update,, and after unistall and removing all Those Drivers,, Sfc_scannow has detect a corupted files,, even launching DSIM HEALTH RESTORE, that nothing to repair, and after a long time of try,, i get a F:/WINDOWS/SSyst em32N/Logfiles/Srt/SrtTrail.txt,, and PC WONT BOOT, good bye System cant be repair alson online

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Answer 2

Ivan B 126.9K Independent Advisor

Hi ,

Well the link you sent is asking for permission?

If it is a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?

Thanks

Artem Holovachov 0 Reputation points

2025-09-25T20:32:10.9+00:00

Hi! new link:https://drive.google.com/file/d/1mwdbRzYSoIX1Cv_mGdzT8DY_wCgkQxbp/view?usp=sharing

i have a desktop. CPU: ryzen 9600x ; GPU:rtx 5070

Thank you for responding. If you need any additional information, please let me know
Artem Holovachov 0 Reputation points

2025-09-25T20:34:22.21+00:00

here is also msinfo32
Ivan B 126.9K Reputation points Independent Advisor

2025-09-25T23:04:41.27+00:00

Hi ,

In this case, according to the minidump, it was a problem with the TPM module.

Perform the following BIOS update: When you boot into a new BIOS, it will ask if you can reset the keys or keep the old ones.

Since we're updating the BIOS, we need to disable Bitlocker.

Follow the procedure at: https://www.asus.com/support/faq/1047461/

After disabling the BIOS, download the BIOS file.

https://download.gigabyte.com/FileList/BIOS/mb_bios_b850-a-elite-wf7_8arpl331_f7b.zip?v=f1956cb5c977b32669e43b6b32373036

Here's the procedure for updating the BIOS: https://www.gigabyte.com/FileUpload/Global/WebPage/20/images/utiltiy_qflash_uefi.pdf

When finished, it will restart. You may or may not see the option to reset the TPM keys.

If it appears, put yes

Let Windows start and install these drivers: https://download.gigabyte.com/FileList/Driver/mb_driver_597_chipset_7.06.24.2226.zip?v=a2b0c0d04b45d622210469acb29c8bd4

Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.

Then perform a clean boot and if you want to uninstall applications that you do not use.

https://support.microsoft.com/en-us/topic/how-to-execute-a-simple-boot-start-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Give feedback if the information was useful or not.

Thanks
Ivan B 126.9K Reputation points Independent Advisor

2025-09-27T15:43:50.81+00:00

Hi ,

Did you manage to solve the problem?

Thanks