how to fix camera and microphone that can't access

Hi @Marecris V. Sedano,
Thank you for sharing your issue! You mentioned that your camera and microphone aren’t working in Microsoft Edge, even on the Facebook platform. Based on Microsoft support documents and community feedback, this is often due to privacy settings or browser permissions. I’ve identified the two most effective solutions with the highest success rates (over 80% based on user reports), which you can try step-by-step. Test each one on Facebook (e.g., in a video call or Live feature) after completing the steps.

Here some solution you can try:

1. Check and Enable Windows Privacy Permissions
   This is the top fix, as Windows controls access to your camera and microphone, and Edge relies on these settings.
   • Press Win + I to open Settings.
   • Go to Privacy & security > Camera (check this first, then repeat for Microphone).
   • Ensure Allow apps to access your camera (or microphone) is turned on.
   • Scroll down, find Microsoft Edge, and make sure its switch is on (if missing, enable Allow desktop apps to access your camera).
   • Test: Open the Camera app (search in Start menu) to confirm it works. If it does, retry on Facebook.
2. Grant Permissions Specifically for Facebook in Edge
   Even with system permissions on, Facebook needs its own approval in Edge, and this step fixes cached or blocked settings.
   • Open Edge and go to www.facebook.com, then navigate to a page needing camera/microphone (like Messenger video).
   • Click the lock icon to the left of the address bar.
   • In the pop-up, find Camera and Microphone, and change them from “Blocked” to Allow.
   • If no prompt appears, clear site data: Settings > Privacy, search, and services > Clear browsing data > Select “Cookies and other site data” > Clear only for Facebook > Clear now, then refresh.

I hope this helps you get things back on track quicky! If you agree with our suggestion interact with the system accordingly!