Lost access to Global Admin account in Azure...

Timo ter Huurne 20 Reputation points
2025-09-19T12:42:28.5066667+00:00

We have an Entra ID tenant my domain. The only Global Administrator account is no longer available (former employee). I am still an active user in the tenant but have no admin roles assigned. I can verify domain ownership by adding a TXT record to DNS. How can I request Microsoft to promote my account to Global Administrator so we can manage the tenant again?

Please escalate this to the Microsoft Entra tenant recovery team if possible.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Answer accepted by question author
Andreas Baumgarten 133.1K Reputation points MVP Volunteer Moderator
2025-09-19T13:51:32.21+00:00

Hi @Timo ter Huurne ,

if there is no other Global Admin account in your organization left in the Entra Id tenant the best option might be to call Microsoft's Global Support: Global Customer Service phone numbers

Give them the Entra Id Tenant ID and tell them that there is no Global Admin account anymore.

You will have to work with the Microsoft Data Protection team to get this solved.

I would recommend to create an "emergency access account"/"Break Glass account" in your Entra Id tenant to prevent this issue in the future: Manage emergency access accounts in Microsoft Entra ID

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

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