xbox app, xbox installer and microsoft store dont work

Romi Martinez 20 Reputation points
2025-09-17T20:03:33.4266667+00:00

I tried to open the xbox store and it never opened, unistelled it again and the store soesnt work either (tried the repair method and didnt work either), I have tried all and nothing works, the app cant be downloaded from the store because all the download buttons are blank

Windows for home | Other | Apps
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John DeV 170.4K Reputation points Independent Advisor
2025-09-18T15:55:26.9366667+00:00

Please try to return to the login screen

While holding the Left Shift key, click the Power icon at the bottom right > Restart

This will bring you to Windows Recovery Environment

Select Troubleshoot > Advanced Options > Uninstall Updates

Uninstall latest quality update

If this doesn't work, Select Troubleshoot > Advanced Options > System Restore

Select the restore point at an earlier date where everything is still working.

Click Next then Finish

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  1. John DeV 170.4K Reputation points Independent Advisor
    2025-09-17T22:38:57.25+00:00

    Hi, good day!

    • When was the last time it worked properly?
    • Have you made any changes to your computer recently?
    • What is your current Windows operating system and version?

    Press Windows key+R to open Run then type: winver

    Press Enter

    Please take a screenshot of the resulting window and post it in your next response.

    Note: Don't include any personal information or sensitive data.

    Please let me know if you have tried the methods below.

    • If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.
    • Please try changing your Region to United States if it helps.
    • Reset the Microsoft Store cache

    Press the Windows Logo Key + R to open the Run dialog box, type

    wsreset.exe -i

    and then select OK.

    Note:

    A blank Command Prompt window will open, and after about ten seconds the window will close, and Microsoft Store will open automatically.

    • Check the Microsoft Store Install Service

    Press the Windows Key + S and type in services.msc.

    Find the Microsoft Store Install Service and double click, If the status is Running, right click it then select Restart

    If disabled, change it to Automatic, click Start and click OK.

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

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