i am charge for something i don't have or using

Neal Joseph 0 Reputation points
2025-09-17T03:44:53.4466667+00:00

hi,

from last year i am being charge $6.00 for a product i dont have, i may have attemted to buy the product however i am charged for it and i have no access to it. microsoft #G113809666 is what i get every time the payment goes through.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
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  1. Darhyl Amizola 50,090 Reputation points Independent Advisor
    2025-09-17T04:18:15.66+00:00

    Hey there! Nice to meet you!

    Based on your description, kindly confirm the transaction details first by signing in to all of your Microsoft accounts in order to locate the charge on account.microsoft.com > Order History > select the date range when you received the charge.

    If it doesn't show up, the charge may have been from a family member or a friend who might have your payment card added/linked to their accounts. Please check their accounts' Order History.

    You may follow the guide through the official Microsoft website to investigate the charge from Microsoft through this link:

    https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you're able to find the transaction and if this is an unwanted subscription renewal, you can check if it is eligible for a refund through this link:

    https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    You may also try contacting Microsoft Support for further assistance in tracking the transaction:

    https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    Type "Billing Issue" > Get Help > scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

    If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

    You may also need to have your card blocked and request a new one.

    Thank you for your kindness and understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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