I entered the bitlocker passkey as prompted by the windows. It reads couldn't repair, keep the device on.

Question

I entered the bitlocker passkey as prompted by the windows. It reads couldn't repair, keep the device on.

Avinash 45

Failure

This morning, I was using my device(Asus M515DA with W11) as usual. It went into sleep and then eventually shut down. Tried turning it on. The reboot process bar froze, so I pressed the power button and turned it off. Tried turning it on and exact same things happened. In the evening, it prompted Bit locker key. I entered it. Ever since, this is going on. I have no clue how to proceed from here on. Used Windows Support. That guy asked me to manually reboot it, if that doesn't work then I'll have to reinstall the windows. I wonder what caused this. So confused. Worried about loss of data.

One more thing, there were 4 bit locker passkeys. 3 of them were for FDV and the prompted code was for OSV. I have all my files on the HDD 1TB and windows SSD 250GB. Please help me out guys. I have my college lectures on the hard drive. I can't afford to lose it.

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Answer 1

That screen in your screenshot indicates Windows 11 is corrupt and Windows is using the new Quick Machine Recovery (QMR) option to try to repair itself, basically it is going online trying to find a solution using Windows updates every 30 minutes.

If that process is failing, force your PC to shut down, then try accessing the recovery environment using these steps.

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Please try each option one at a time, then see if Windows will boot up normally.

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If there is an option to unisntall the latest update, that may be the best option.

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Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

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Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

Avinash 45 Reputation points

2025-10-30T16:27:01.75+00:00

Well thanks for the response. But instead of all this I simply chose to shut down the system available to me in the recovery options. Waited some 5 mins then pressed the power button and since then it is running flawlessly.