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Hi, everytime I try to look at my Bitlocker recovery keys at https://account.microsoft.com/devices/recoverykey it brings up this error. “Something happened. Wait a bit, then try again. If this issue persists, [contact us](https://support.microsoft.com/contactus"contact us").” I’ve tried workarounds that other people have posted but nothing is working is there anything I can do?
Hello, Microsoft leverages OneDrive to store your bitlocker key. There's currently a service degradation going on that causes the issue. It is not an issue on your end. Just have to wait for Microsoft to fix this. You can monitor service status here: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect Scroll down to find the Microsoft consumer products section.
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I have the same problem, locked out of my computer. Do you have a source for this information?
@Anton.io Source is in the link I provided for the OP.
Oh thanks! I saw the status page but it does not mention how it impacts the BitLocker recovery page. How do you know it is related? This is just very eager curiosity on my part.
Because the storage of bitlocker key leverages OneDrive service behind the scene.
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Why does it show OneDrive is in Operational Status, but Bitlocker Keys are Still Not being Displayed Screenshot 2025-09-08 180440.jpg?
OneDrive app itself is fine.. but it is those services that leverage OneDrive service that are having issue now. This could mean issue with integration, not necessarily OneDrive itself.
Apparently BitLocker needs to be removed from Windows completely since it's an Unstable Device Security Encryption Service that can't be properly maintained by Microsoft
It seems to be working now even though the OneDrive status page still shows an outage. It does seem related, seen other posts on X about this.
