Unable to verify Azure student account

Hi @Dhanush Gowda, 

Thank you for reaching out to Microsoft Q&A Forum support. 

Based on your description and the provided screenshot, this typically happens when there's a temporary issue with Microsoft's verification system or if the student status can't be confirmed. 

To help me understand what's going on and guide you to a solution, could you provide a few details:   

• Are you using a school-issued email address (e.g., ending in .edu or you school domain)? Could you double check if you're using a valid academic email? 

You can check it by going to this link: Azure - Sign up and fill in the prompted information. 

• Have you tried signing up from a different browser, clearing your browser cache, or tried signing in an incognito mode/private window to see if the issue persists? 

To open an incognito mode/private window: Select and hold (right-click) the Microsoft Edge logo in the taskbar > select New InPrivate window. 

To clear your cache: Click on the Microsoft Edge logo in the taskbar to open a browser page > type "edge://settings/clearbrowserdata" > select the Clear browsing data tab > select Clear now 

If the issue persists after you verify your school-issued email address as a valid academic email and try the above steps, please contact your school IT admin about this issue. Your IT admin can confirm your academic email domain, confirm if they have registered their domain with Microsoft or enable Azure services for students, or contact Microsoft Azure on your behalf if needed as IT admins often have direct support channels with Microsoft and can help resolve the issue more efficiently. 

Kindly let me know your responses to the above questions, and feel free to share any other details you think might help us resolve the issue. Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

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Hi Dhanush Gowda,

When signing up for Azure for Students, the error you see "Unable to complete Azure for Student subscription.”  occurs when academic verification or session validation fails. Azure for Students provides $100 in credits and access to free services for 12 months with no credit card requirement. Refer here for more information: Azure for Students – Free Account Credit | Microsoft Azure

To be eligible for this you must:

• Be 18+ years old (in most regions)
• Be currently enrolled in an accredited educational institution
• Use a valid institutional (school/university) email address
• Not having previously redeemed the offer

Sign-Up Steps:

·       Go to Azure for Students – Free Account Credit | Microsoft Azure

·       Click Start Free → sign in with your academic email-based Microsoft account

·       Verify your student status via institutional email. Accept the agreement → your subscription activates with $100 credit

 To troubleshooting the error, follow these steps:

 1. Browser & Session Fixes

• Use a Private/Incognito window
• Clear cache and cookies
• Ensure the same email is used for sign-in and verification
• Disable VPN/Proxy before retrying.

Refer here for more information: Troubleshoot issues when you sign up for a new account in the Azure portal - Microsoft Cost Management | Microsoft Learn

 2. Alternative Verification: Verify your student status via the GitHub Student Developer Pack - GitHub Education. Once approved, you can claim Azure benefits linked to your GitHub Education account.

3. Contact Azure Support for Manual Verification: If the issues persist:

• Go to Help + support - Microsoft Azure
• Choose:
  • Issue type: Subscription Management
    • Category: Account or Billing
      • Problem type: Azure for Students Verification
      • Attach the screenshot of the error

You can refer here to create a support ticket: How to create an Azure support request - Azure supportability | Microsoft Learn

Try signing up in a private browser session using your academic email. If the issue persists, contact Azure Support with proof of enrollment for manual review.

Kindly follow the above steps to troubleshoot your issue. Let me know if you require any additional information from my end. I happy to help you with the queries. If the information is helpful, please click on Upvote and Accept Answer on it so that it can help other community members.

Thank you,

Rashmika