No Audio after Upgrading to Windows 11

Robert Benson 20 Reputation points
2025-09-02T13:54:28.76+00:00

Over the weekend I upgraded my HP EliteDesk 800 G4 from Windows 10 to Windows 11.

I upgraded to Microsft 365 and backed up system.

Seems like everything is working... but no sound.

Have run diagnostics and fail on speakers as well as with headphones.

Speakers (Internal) worked prior to upgrade.

Windows for home | Windows 11 | Windows update
Answer accepted by question author
Kapil Arya 38,696 Reputation points Volunteer Moderator
2025-09-02T17:15:00.2266667+00:00

Open the Device Manager, check if you've audio drivers installed there and working fine.

Additionally, run Playing Audio troubleshooter from Settings app > System > Troubleshoot > Other troubleshooters. Let us know what it reports back.

Meanwhile, refer other suggestions in this fix:

https://www.kapilarya.com/audio-not-working-after-windows-11-upgrade

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

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  1. GsN5034 - IA 79,820 Reputation points Independent Advisor
    2025-09-02T14:32:18.5433333+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    Do you see a red 'X' icon on the taskbar?

    Could you please share the details of the audio drivers available under Sound, Video, and Game Controllers in the Device Manager?

    If you see your default audio driver, Realtek (R) or Synaptics HD audio driver, select Uninstall device, select the Attempt to remove the driver for this device check box, and then select Uninstall.

    Once uninstalled, restart your computer.

    (Unplug and reinsert your computer's external speakers into the audio output jack on the desktop tower and test the audio output.)

    If that still doesn't work, go to your PC manufacturer's website, download the Synaptics HD Audio Driver for your device model 8.65.319.200 - HP EliteDesk 800 G4 Workstation Edition, and install it. Restart your computer and test the audio output through the computer speakers.

    https://support.hp.com/us-en/drivers/hp-elitedesk-800-g4-workstation-edition/21298889

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

    Let me know if you still need more help.

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